Bohdan Ponomarenko
Bothell,WA
Summary
Developed skills in fast-paced sales environment, focusing on customer relationship management and persuasive communication. Excels in understanding customer needs and delivering tailored solutions. Seeking to transition into new field, leveraging strong interpersonal and problem-solving abilities to achieve impactful results.
Overview
3
3
years of professional experience
Work History
Sales Representative
Apollo Industries
03.2025 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Guest Service Agent
Kemper Development
03.2023 - Current
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
Target Team Member
Target
10.2022 - 01.2023
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
Education
Associate's degree - Computing and Software Development
Lake Washington Institute of Technology
01.2025
Professional College - Computer Science
Nikolaev Polytechnic Fakhovy Professional College
07.2022
Skills
- Computer Science
- Python
- Computer networking
- Java
- Active Directory
- HTML5
- XML
- Software Development
- CSS
- User Interface (UI)
- Git
- JavaScript
- Nodejs
- Microsoft Office
- C/C
- MySQL
- Warehouse distribution
- Listening skills
- Team player mentality
- Guest services
- Cash management
- Guest communication
- Data entry proficiency
- Complaint handling
- Writing and verbal communication
- Issue resolution
- Payment collection
- Data collection and interpretation
- Microsoft Excel
- Database administration\
- Sales expertise
- Sales closing
- Sales presentations
Languages
Russian - Native
Ukrainian - Native
Timeline
Sales Representative
Apollo Industries
03.2025 - Current
Guest Service Agent
Kemper Development
03.2023 - Current
Target Team Member
Target
10.2022 - 01.2023
Professional College - Computer Science
Nikolaev Polytechnic Fakhovy Professional College
Associate's degree - Computing and Software Development
Lake Washington Institute of Technology
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