Summary
Overview
Work History
Education
Skills
Timeline
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Bolanle Oparah

Country Club Hills,IL

Summary

Driven Branch Manager with a proven track record at First City Monument Bank, enhancing customer satisfaction and streamlining branch operations. Expert in customer service and branch operations management, achieving significant improvements in service quality and efficiency. Skilled in balancing excellent time management with maintaining professional customer relationships, ensuring objectives are consistently met or exceeded.

Overview

12
12
years of professional experience

Work History

Branch Manager

First City Monument Bank
04.2012 - 12.2023
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

Education

Master of Science - Business Administration

University of Lagos
Lagos, Nigeria
01.2007

Bachelor of Science - Business Administration

University of Lagos
Lagos, Nigeria
11.2000

Skills

  • Branch Operations Management
  • Customer Service
  • Customer Relationships
  • Excellent time management skills

Timeline

Branch Manager

First City Monument Bank
04.2012 - 12.2023

Master of Science - Business Administration

University of Lagos

Bachelor of Science - Business Administration

University of Lagos

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Bolanle Oparah