Heena Momin

Responsible for Daily Financial Operations:

• Processing transactions (Deposits, withdrawals, bond redemptions, loan & insurance payments)
• Resolving member inquiries, issues, and complaints through diverse communication channels.
• Promoting a sales and service culture aligned with the credit union's mission of exceeding member expectations.
• VISA advance machine balancing, VIP check scanning processing, daily branch balancing and the preparation of required reports following the close of business.

Ensuring Regulatory Compliance of the Credit Union:

• Conducting comprehensive quarterly branch audit adhering to internal controls & security protocols
• Verifying cash shipments under dual control, and vault balancing.
• Conducting end-of-day inspections to secure negotiable items and member information in cash drawers and the MSR line area.

Principle Contributor to members' financial plans:

• Cross-selling & recommending financial products and services to stakeholders based on their financial need.
• Consistently achieving monthly goals for key performance indicators (KPI’s).

• Career Counselor for International Students.
• Conducted individual meetings with College of Saint Rose students to critique resumes as well as discuss internship and job search strategies.
• Assisted with the graduation outcome data collection of post-graduation placements through online surveys, interviews, LinkedIn and focus groups.
• Facilitated the production of career fair by engaging with students and employers.

Managed a team of traders:

• Led the team of 12 stockbrokers in achieving and surpassing performance targets, contributing to increased revenue and profitability.
• Conducted regular training sessions to keep the team updated on market trends, regulatory changes, and new trading technologies.
• Encouraged innovation and creativity within the team, by recognizing high-performing team members for their contributions.

Contributed to Risk Management Operations:

• Executed buy and sell orders for clients, ensuring timely and accurate transactions in alignment with market conditions.
• Monitored and evaluated portfolio performance, making proactive adjustments to maximize returns and mitigate risks.
• Researched regulatory changes and compliance requirements, ensuring all transactions adhered to industry regulations.

Maintained Customer Relation through Data Management:

• Utilized financial software (ITMS, Kotak Stock Trader) and tools to track market movements, analyze data, and provide real-time information to clients through diverse communication channels.
• Developed and implemented trading strategies based on clients' risk tolerance, investment goals, and market conditions.