BOLIVAR SOSA
Paterson,NJ
Summary
Motivated and efficient, specializing in cleaning and maintenance. Customer satisfaction oriented and knowledgeable of highly specialized cleaning operations. Flexible and accustomed to wide range of cleaning products and methods, including environmentally friendly solvents and polishes. Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Driver Specialist
Premier Hood Cleaning New Jersey
South Hackensack, NJ
09.2023 - Current
- Adhered strictly to company policies regarding safety, security, and proper use of company equipment.
- Collaborated with dispatch team members to coordinate pickups and deliveries on time.
- Communicated effectively with customers regarding their orders and estimated time of arrival.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
Hood Cleaner Technician
BSP
Brooklyn, New York
10.2015 - 07.2023
- Power wash kitchen hoods, ductwork, hood filters, rooftop exhaust fans, blowers and more
- Clean and certify restaurant kitchen exhaust hood systems
- Install auxiliary systems including access panels, hinge kits and grease containment systems
- Complete service reports and document before and after conditions with photos and descriptions
- Exceed client expectations with service and communication
- Communicate and interact as part of a team
- Strictly follow policies, regulations and safety procedures of the industry
- Maintain and service company equipment
- All assigned duties by Crew Chief
- Met with clients to discuss options, evaluate site conditions and outline plans
- Planned and completed group projects, working smoothly with others
- Collaborated with others to discuss new opportunities
Customer Service Representative
AHS solutions
Brooklyn, New York
10.2013 - 04.2015
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Answered inbound calls, chats and emails to facilitate customer service
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Made outbound calls to obtain account information
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Developed strong customer relationships to encourage repeat business
- Fielded customer complaints and queries, fast-tracking for problem resolution
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
Education
Marketing and Publicity -
Ucateci University
Dominican Republic01.2011
High School Diploma -
Ucateci
Dominican Republic10.2004
Skills
- Surface Drying and Polishing
- Team Cooperation
- Adaptable and Flexible
- Problem Resolution
- Damage Prevention
- Problem Identification
- Customer Service
- Physical Stamina
- Positive Team Player
- Supply Inventory Management
- Creative Thinking
- Decision Making
- High Stress Tolerance
- Cleaning Solution Preparation
- Equipment Cleaning
Languages
- Spanish, Native/Bilingual
- English, Professional
Timeline
Driver Specialist
Premier Hood Cleaning New Jersey
09.2023 - Current
Hood Cleaner Technician
BSP
10.2015 - 07.2023
Customer Service Representative
AHS solutions
10.2013 - 04.2015
Marketing and Publicity -
Ucateci University
High School Diploma -
Ucateci
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