Bianca Oliveira
Woodstock,GA
Summary
Results-driven team player with a background in high-demand service environments. Recognized for exceptional time management and problem-solving skills, contributing to customer satisfaction and team cohesion. Ready to leverage expertise to drive operational success.
Overview
4
4
years of professional experience
Work History
Ice Cream Server
Riley's Ice Cream
Winthrop, Massachusetts
08.2024 - 09.2025
- Managed daily operations and ensured team efficiency in a fast-paced environment.
- Fostered a positive work culture by promoting teamwork and collaboration among staff.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Analyzed market trends and competitor activity to inform business strategy.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Cleaning Crew Member/Front Desk Receptionist
Onelifefitness
Woodstock, Georgia
11.2023 - 03.2024
- Maintained cleanliness in gym areas, including workout spaces and locker rooms.
- Provided excellent customer service when interacting with customers or colleagues.
- Kept records of daily tasks performed on job log sheets.
- Followed company uniform, performance and security policies with every job.
- Completed routine maintenance checks, notifying management of needed repairs.
- Greeted clients warmly and managed front desk operations effectively.
- Scheduled appointments and coordinated class bookings for members.
- Answered phone calls promptly, addressing inquiries with professionalism.
Barista
Honeydew
Winthrop, MA
09.2022 - 01.2023
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Barista/Server
Center Cafe
Winthrop, MA
11.2021 - 06.2022
- Assisted customers with menu selections and provided product knowledge.
- Collaborated with team members to ensure smooth cafe operations.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Supported highest standards of conduct and service to support company reputation.
Education
High School Diploma -
River Ridge High School
Woodstock, GA05-2024
Skills
- Team collaboration
- Time management
- Positive work culture
- Efficient multitasking
- Scheduling coordination
- Teamwork
- Flexible schedule
- Working under pressure
Languages
English
Native/ Bilingual
Portuguese
Limited
References
References available upon request.
Timeline
Ice Cream Server
Riley's Ice Cream
08.2024 - 09.2025
Cleaning Crew Member/Front Desk Receptionist
Onelifefitness
11.2023 - 03.2024
Barista
Honeydew
09.2022 - 01.2023
Barista/Server
Center Cafe
11.2021 - 06.2022
High School Diploma -
River Ridge High School