Bolortuya Tungalag
Bar Harbor,ME
Summary
Dynamic professional with a strong background in management and journalism at Word Media LLC. Proven expertise in customer service excellence and team collaboration, enhancing operational efficiency. Skilled in coffee and beverage preparation, I thrive in fast-paced environments, ensuring guest satisfaction while maintaining high standards of service and organization.
Overview
6
6
years of professional experience
Work History
General Manager & Journalist
Word Media LLC
Ulaanbaatar, Mongolia
06.2022 - 01.2025
- Oversaw daily operations, editorial schedules, and content strategy
- Conducted interviews and wrote features for print and online publication
- Developed strong time management, leadership, and communication skills
Barista & Server
Castella Restaurant Lounge
Ulaanbaatar, Mongolia
04.2019 - 06.2023
- Provided prompt, friendly service in a busy 20+ seat dining environment
- Assisted guests with menu selections and handled special dietary requests
- Maintained cleanliness and organization of front-of-house areas
- Operated POS systems and collaborated with kitchen staff for smooth service
Education
Bachelor of Journalism and Marketing -
University of the Humanities
Ulaanbaatar, Mongolia06.2022
High School Diploma -
1st School of Uvs Province
Mongolia06.2018
Skills
- Customer Service Excellence
- Coffee and beverage preparation
- POS system operation
- Team Collaboration
- Time management
References
- Gantuya Baasanjav, Co-Founder & CEO, Castella Hotel & Restaurant, +976 9509 0719, ganabbmb@gmail.com
- Bolorchimeg Baatarzorigt, Co-Founder & CEO, Word Media LLC, +976 9910 6414, bolorchimeg@urug.mn
Timeline
General Manager & Journalist
Word Media LLC
06.2022 - 01.2025
Barista & Server
Castella Restaurant Lounge
04.2019 - 06.2023
Bachelor of Journalism and Marketing -
University of the Humanities
High School Diploma -
1st School of Uvs Province
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