Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Boluwa Gael Bokanga

Rock Hill,SC

Summary

Experienced finance and customer service professional with 5 years of experience. Skilled in effectively communicating with customers to resolve issues and provide excellent service. Strong problem-solving abilities and analytical thinking. Committed to delivering exceptional customer experiences and ensuring customer satisfaction. Increased profits by 25-26%.

Overview

3
3
years of professional experience

Work History

Online shopper

Walmart
CONCORD
02.2023 - 08.2023
  • Acknowledge and greet customers with a smile
  • Answer customer questions
  • Help customers find the products they are looking for
  • Assist fellow associates as needed throughout the store
  • Keep your area stocked, clean, and safe
  • Develop and implement strategies to improve online shopping experience for customers, including website design, navigation, and user interface enhancements
  • Manage online product orders and ensure timely delivery to customers.

Youth Soccer Coach

SoccerFoundation
CHARLOTTE
09.2022 - 12.2022
  • Attend a Soccer FC training program before the season begins
  • Have great relationships with school staff, parents, and players
  • Engage with the players in a meaningful and positive way, and read a chapter of a book after training
  • Develop and implement age-specific soccer training plans for youth players
  • Design and organize soccer tournaments for youth players to showcase their skills and promote the Soccer Foundation.

Caregiver

AlwaysCaring
CHARLOTTE, NC
09.2022 - 12.2022
  • As a caregiver, personal and professional in responding to resident needs, with a gentle touch and caring attitude centered on treating everyone with dignity and respect
  • Trained and experienced in essential caregiving skills such as memory care: Dementia communication strategies and Alzheimer's
  • Provide for the personal needs and comfort of people in their own homes
  • Assist patients with activities of daily living, perform transportation assistance to and from activities and appointments, and offer companionship to patients.

Customer Service Lead

FoodLion
CHARLOTTE, NC
08.2021 - 09.2022
  • Implemented changes based on feedbacks received from customers.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Collaborated with external vendors and suppliers providing support services related to customer service operations.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Made outbound calls to obtain account information.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.

Cashier

McDonald's
ROCK HILL, SC
Current - Current
  • Provide a positive customer experience with fair, friendly, and courteous service
  • Registers sales on a cash register by scanning items, itemizing, and totaling customer's purchases
  • Resolves customer issues and answers questions
  • Process return transactions
  • Itemizes and totals purchases by recording prices, departments, taxable and non-taxable items; and operating a cash register
  • Enters price changes by referring to price sheets and special sale bulletins
  • Collects payments by accepting cash, checks, or charge payments from customers and makes changes for cash customers
  • Balances cash drawer by counting cash at the beginning and end of the work shift
  • Ensure accurate and efficient cash handling by following company cash management procedures and policies
  • Ensuring accuracy in counting cash drawer at the beginning and end of the work shift to maintain financial integrity and minimize errors
  • Maintain cleanliness of work area and ensure proper sanitation procedures are followed.

Education

Associate in Arts: Finance & Accounting -

Central Piedmont Community College
12.2022

High School Diploma -

Rock Hill High School
Rock Hill, SC
06-2020

BBA - Accounting And Finance

University of South Carolina - Columbia
Columbia, SC

Skills

  • Trilingual
  • Strong organizational
  • Time management
  • Multitasking
  • Leadership
  • Strong math skills
  • Critical thinking
  • Verbal communication
  • Written communication
  • Integrity
  • Teamwork
  • Imaginative thinking
  • Problem-solving abilities
  • Adaptability
  • Punctuality
  • Flexibility
  • Motivation
  • Patience
  • Persuasion
  • Analytical thinking
  • Communication skills
  • Customer satisfaction
  • Soccer
  • Decision-Making
  • Customer Service
  • Online Order Processing
  • Sales Expertise
  • Delivery Procedures

Languages

  • French
  • English
  • Lingala

Timeline

Cashier

McDonald's
Current - Current

Online shopper

Walmart
02.2023 - 08.2023

Youth Soccer Coach

SoccerFoundation
09.2022 - 12.2022

Caregiver

AlwaysCaring
09.2022 - 12.2022

Customer Service Lead

FoodLion
08.2021 - 09.2022

Associate in Arts: Finance & Accounting -

Central Piedmont Community College

High School Diploma -

Rock Hill High School

BBA - Accounting And Finance

University of South Carolina - Columbia

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Boluwa Gael Bokanga