Desiree Bandomo
Chicago,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Instacart Shopper
Instacart
Chicago, IL
01.2021 - Current
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using the shortest, most efficient route.
- Noted customer special requests, preferences, and favorite products in CRM to enhance service and build brand loyalty.
- Loaded and unloaded orders at customers' homes or locations.
- Consulted with customers on food selections and custom order requests.
- Reviewed customer orders closely to locate desired items and checked the app regularly to identify changes.
- Answered customer telephone calls promptly to avoid on-hold wait times
Uber Partner
Uber
Chicago, IL
01.2019 - 01.2020
- Stayed up to date on traffic laws, and road safety regulations
- Knowledge of local roads and areas.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Helped passengers with luggage, collected fares and politely answered questions.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
Family Dollar Assistant Manager
Family Dollar
Chicago, IL
01.2016 - 01.2017
- Assisted customers on the sales floor with product inquires and sales questions as well as answered incoming customer phone calls
- Received and signed for product deliveries and helped record new inventory levels and stock new merchandise
- Adhered to the company policies and guidelines at all times.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
St Augustine High School
Chicago, IL06.1997
Skills
- Trilingual
- Managerial Knowledge
- Scheduling and Coordinating
- Employee Coaching and Motivation
- Quick learner
- Works well at fast pace
- Managing Multiple Priorities
- Calm and Professional Under Pressure
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Instacart Shopper
Instacart
01.2021 - Current
Uber Partner
Uber
01.2019 - 01.2020
Family Dollar Assistant Manager
Family Dollar
01.2016 - 01.2017
High School Diploma -
St Augustine High School
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