Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bona Zinab

Adelphi

Summary

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

3
3
years of professional experience

Work History

Return Processing Associate

Amazon
02.2024 - 05.2025
  • Processed incoming returns efficiently, ensuring accurate documentation and inventory updates.
  • Coordinated return inspections to determine product condition and eligibility for restocking.
  • Assisted in training new associates on return processing procedures and best practices.
  • Utilized warehouse management systems to track and manage returned merchandise workflows.

Fulfillment Associate

Lowes Distribution Center
05.2023 - 04.2024
  • Operated warehouse equipment to fulfill orders accurately and efficiently.
  • Assisted in inventory management through accurate stock counting and organization.
  • Collaborated with team members to optimize workflow and improve order processing speed.
  • Maintained cleanliness and safety standards within the fulfillment area.

Server

Erickson Living®
08.2022 - 03.2023
  • Delivered exceptional customer service to enhance dining experience.
  • Collaborated with kitchen staff to ensure timely and accurate food delivery.
  • Managed tables efficiently, maintaining cleanliness and organization throughout shifts.
  • Assisted in training new servers on restaurant protocols and menu details.

Education

High School Diploma -

High Point High School
Beltsville, MD
05-2023

Associate of Applied Science - Computer Engineering

Prince George's Community College
Upper Marlboro, MD
04-2028

Skills

  • Workplace safety
  • Shipping and receiving
  • Return authorization
  • Accuracy and precision

Timeline

Return Processing Associate

Amazon
02.2024 - 05.2025

Fulfillment Associate

Lowes Distribution Center
05.2023 - 04.2024

Server

Erickson Living®
08.2022 - 03.2023

High School Diploma -

High Point High School

Associate of Applied Science - Computer Engineering

Prince George's Community College

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