My first love is reading, studying, and sharing truths from the Bible After that, I very much enjoy travelling, snorkeling in the sea while filming my explorations, and maintaining my collection of unique and rare specimens and antiquities
James Bond
Team Lead
Stoneham,MA
Summary
I have been in healthcare for over 19 years and I have grown from a patient account position into management. During these years, I have served thousands of diverse people and collaborated with many multitalented individuals; all the while it was preparing me for how to interact with people, not only in a management position, but also on a common level by cultivating and implementing empathy. In addition, it assisted in helping me learn patience, compassion, and understanding.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
Work History
Team Lead
Atrius Health, Part Of Optum
Cambridge, Massachusetts
01.2018 - Current
- Manage and coordinate daily departmental operations with autonomy, ensuring operational standards are met.
- Lead resource for patient inquiries, collections, and other department compliance with patient financial collection procedures.
- Responsible for monitoring and completing all business operations reports, including data collection, referrals, credit balances.
- Daily communicating face-to-face with wide-range of individuals from all over the world and varying backgrounds.
- Oversee departmental cash flow, handling, develop and implement new procedures for efficient cash operations.
- Effectively communicates departmental needs to responsible parties.
- Perform quality assurance as needed to ensure that new processes are implemented correctly.
- Manage and train multiple staff in learning the medical record system and departmental procedures
- Takes lead role in ensuring department workflow is of highest quality.
- Often provide assistance to other Atrius Health offices during staff shortages.
- Nearly 19 years experience with Epic EMR system.
- Excellent computer skills (MS Word, MS Excel, MS Outlook).
- 2023 Ovation Award recipient
Patient Account Representative
Atrius Health, Vanguard Medical Associates
Cambridge, Massachusetts
07.2005 - 12.2017
- Registered patients into Epic medical record system.
- Admit patients, verified patient demographics and insurance, collected copays and outstanding balances, and ensured patients complete all necessary forms including waiver and HIPPA forms.
- Adhered to all established cash receipts policies and procedures.
- Acted as resource to staff members regarding all business operation procedures.
- Worked with clinicians, Business Supervisor/Manager and Administrator to discharge patients with large balances.
- Oversaw maintaining department supplies and placing orders.
Director of Brand Media Relations/Senior Editor
Perpétuelle.com
08.2008 - 11.2015
- Perpétuelle Established relationships with prestige's Swiss and German watch manufacturers.
- Published Baselworld and SIHH press releases.
- Reported on exclusive events from watch brands and jewelers.
- Organized luncheons for luxury watch collectors.
- Photographed and wrote about new luxury watches.
- Interviewed CEO’s or President’s of brands, such as Rolex, Swatch Group, Hublot, etc.
Education
High School Diploma -
Elizabeth Wyn Wood High School
Ottawa, Ontario, Canada 09.1997 - 05.2000
Skills
Public Speaking
Interests
Timeline
Team Lead
Atrius Health, Part Of Optum
01.2018 - Current
Director of Brand Media Relations/Senior Editor
Perpétuelle.com
08.2008 - 11.2015
Patient Account Representative
Atrius Health, Vanguard Medical Associates
07.2005 - 12.2017
High School Diploma -
Elizabeth Wyn Wood High School
09.1997 - 05.2000
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