My first love is reading, studying, and sharing truths from the Bible After that, I very much enjoy travelling, snorkeling in the sea while filming my explorations, and maintaining my collection of unique and rare specimens and antiquities
James Bond
Team Lead
Stoneham,MA
Summary
I have been in healthcare for over 19 years and I have grown from a patient account position into management. During these years, I have served thousands of diverse people and collaborated with many multitalented individuals; all the while it was preparing me for how to interact with people, not only in a management position, but also on a common level by cultivating and implementing empathy. In addition, it assisted in helping me learn patience, compassion, and understanding.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
Work History
Team Lead
Atrius Health, Part Of Optum
Cambridge, Massachusetts
01.2018 - Current
- Manage and coordinate daily departmental operations with autonomy, ensuring operational standards are met.
- Lead resource for patient inquiries, collections, and other department compliance with patient financial collection procedures.
- Responsible for monitoring and completing all business operations reports, including data collection, referrals, credit balances.
- Daily communicating face-to-face with wide-range of individuals from all over the world and varying backgrounds.
- Oversee departmental cash flow, handling, develop and implement new procedures for efficient cash operations.
- Effectively communicates departmental needs to responsible parties.
- Perform quality assurance as needed to ensure that new processes are implemented correctly.
- Manage and train multiple staff in learning the medical record system and departmental procedures
- Takes lead role in ensuring department workflow is of highest quality.
- Often provide assistance to other Atrius Health offices during staff shortages.
- Nearly 19 years experience with Epic EMR system.
- Excellent computer skills (MS Word, MS Excel, MS Outlook).
- 2023 Ovation Award recipient
Patient Account Representative
Atrius Health, Vanguard Medical Associates
Cambridge, Massachusetts
07.2005 - 12.2017
- Registered patients into Epic medical record system.
- Admit patients, verified patient demographics and insurance, collected copays and outstanding balances, and ensured patients complete all necessary forms including waiver and HIPPA forms.
- Adhered to all established cash receipts policies and procedures.
- Acted as resource to staff members regarding all business operation procedures.
- Worked with clinicians, Business Supervisor/Manager and Administrator to discharge patients with large balances.
- Oversaw maintaining department supplies and placing orders.
Director of Brand Media Relations/Senior Editor
Perpétuelle.com
08.2008 - 11.2015
- Perpétuelle Established relationships with prestige's Swiss and German watch manufacturers.
- Published Baselworld and SIHH press releases.
- Reported on exclusive events from watch brands and jewelers.
- Organized luncheons for luxury watch collectors.
- Photographed and wrote about new luxury watches.
- Interviewed CEO’s or President’s of brands, such as Rolex, Swatch Group, Hublot, etc.
Education
High School Diploma -
Elizabeth Wyn Wood High School
Ottawa, Ontario, Canada 09.1997 - 05.2000
Skills
Public Speaking
Self-motivated
Approachable
Problem-eliminating
Talented Team Leader experienced and dedicated to enhancing operational success Upfront and friendly with proven commitment to employee training Hardworking team player bringing necessary experience and knowledge to tackle any operational demand
Served as a role model for the team by demonstrating commitment to excellence and professionalism
Promoted a positive work environment by fostering teamwork and open communication
Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively
Interests
Timeline
Team Lead
Atrius Health, Part Of Optum
01.2018 - Current
Director of Brand Media Relations/Senior Editor
Perpétuelle.com
08.2008 - 11.2015
Patient Account Representative
Atrius Health, Vanguard Medical Associates
07.2005 - 12.2017
High School Diploma -
Elizabeth Wyn Wood High School
09.1997 - 05.2000