BOND MORGAN
MARIETTA,Georgia
Summary
Proven leader at Crabapple LandscapExperts, adept in financial planning and relationship management, enhanced branch profitability and customer satisfaction. Spearheaded strategic initiatives, achieving targets through innovative solutions and team empowerment. Excelled in communication, fostering long-term partnerships and a culture of continuous improvement.
Overview
8
8
years of professional experience
Work History
Branch Manager
Crabapple LandscapEperts
04.2024 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Director of Customer Relations
Crabapple LandscapExperts
12.2021 - 04.2024
- Established performance objectives for team members, providing ongoing coaching and guidance to ensure achievement of goals.
- Streamlined customer service processes for increased efficiency and faster response times.
- Conducted regular reviews of team performance against targets, identifying trends and formulating actionable insights for continued success.
- Analyzed performance metrics to identify areas of improvement, leading to strategic initiatives that enhanced overall customer experience.
- Performed supervisory functions, made hiring, demoting and terminating decisions and conducted performance appraisals.
- Cultivated a culture of accountability within the department, promoting ownership over tasks and empowering employees to make decisions in line with company values.
- Negotiated contracts with vendors to secure favorable terms for the company, optimizing resources and budget allocation.
Senior Customer Relations Manager
Crabapple LandscapExperts
10.2016 - 12.2021
- Managed cross-functional teams to develop innovative solutions for complex customer concerns.
- Implemented quality assurance programs to monitor staff performance and maintain high service standards.
- Enhanced customer satisfaction by implementing efficient complaint resolution processes.
- Mentored junior team members, fostering a culture of continuous learning and professional growth within the organization.
- Developed training programs to boost team performance, increase retention and Sales.
- Reduced response times through effective workload management and prioritization of urgent issues.
- Established strong relationships with key accounts, ensuring long-term business partnerships.
Education
BBA - Management
GA State
Atlanta, GA05-1994
Skills
- Excellent time management skills
- Excellent work ethic
- Relationship building and management
- Strong team-builder
- Sales professional
- Excellent communication skills
- Financial analysis and planning
Timeline
Branch Manager
Crabapple LandscapEperts
04.2024 - Current
Director of Customer Relations
Crabapple LandscapExperts
12.2021 - 04.2024
Senior Customer Relations Manager
Crabapple LandscapExperts
10.2016 - 12.2021
BBA - Management
GA State
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