Lashunda Wilson
Memphis
Summary
Dynamic employee with proven expertise in optimizing workflow processes and enhancing scheduling at previous workplaces. Skilled in data entry and effective communication, I excel at resolving conflicts and managing resources. My strong attention to detail and commitment to teamwork ensure exceptional service delivery in any situation.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Branch Manager
Brightstar Home Care
Memphis, TN
05.2025 - Current
- Oversaw daily branch operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff to enhance performance and service delivery.
- Developed and implemented strategies to improve customer satisfaction and retention.
- Analyzed financial reports to identify trends and drive operational efficiency.
- Established strong relationships with clients, enhancing community presence and brand loyalty.
- Coordinated branch marketing initiatives to increase visibility and attract new customers.
- Evaluated employee performance, providing constructive feedback for professional growth.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with regulatory guidelines and requirements.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
Medical Assistant
Progressive Physicians Practice
Southaven, Mississippi
12.2017 - 01.2019
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements. accurately and reported any abnormalities to the supervising physician.
- Documented medical data in patient charts, facilitating accurate records.
- Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival.
- Cleaned treatment rooms and medical instruments, complying with infection control standards.
- Administered injections per physician orders while adhering to safety guidelines set forth by the facility's policy manual.
- Compiled patient histories by interviewing them regarding their medical history, family history, current medications or treatments they are undergoing.
- Stocked supplies and instruments for examination rooms.
- Supported physicians in examinations, procedures, and diagnostic tests.
- Scheduled appointments and maintained patient records.
- Organized charts before each patient visit in order to ensure that all relevant information is available during the exam.
- Demonstrated proficiency in performing administrative duties such as data entry, answering phones, ordering supplies, and managing patient records.
- Performed patient intake and assisted in patient care procedures.
- Triaged patients and performed vital checks for patient flow facilitation.
- Assisted in medical record keeping and filing, including patient registration and scheduling appointments.
- Performed laboratory tests such as urinalysis and blood tests under the supervision of a physician.
- Assisted physicians and nursing personnel with injections, phlebotomy, and other patient care procedures.
- Prioritized patient needs identified through phone, electronic, and walk-in communication to comply with established guidelines.
- Provided excellent customer service to patients by answering questions about medical procedures and insurance policies.
- Conducted pre-authorizations and referrals to meet third-party insurer requirements.
- Worked interdependently with other professionals to provide quality health care to patients.
- Obtained patient medical histories for inclusion in records.
- Monitored supply inventory for low stock and worked with staff to reorder.
- Assisted with minor surgical procedures such as suturing wounds or removing foreign bodies from skin surfaces following aseptic technique principles.
- Performed EKG testing under the direction of a cardiologist or other specialist.
- Coordinated follow-up appointments with specialists as needed for further treatment or evaluation purposes.
- Helped prepare medical instruments and equipment.
- Maintained medical equipment and instruments according to established protocols.
- Instructed patients on proper medication use and storage techniques based on doctor's orders.
- Educated patients about their conditions and treatments.
- Maintained inventory of sterile supplies used in exams or treatments throughout the office.
- Complied with personal protective equipment requirements to protect against exposure to infectious body fluids and other hazardous substances.
Certified Home Health Aide
First Choice Community Healthcare
Memphis, Tennessee
05.2017 - 02.2018
- Followed infection control protocols while providing personal hygiene assistance.
- Prepared meals according to dietary requirements specified by the patient's physician.
- Performed light housekeeping duties in patients' homes, such as changing linens, washing dishes and vacuuming.
- Maintained accurate records of patient care services performed.
- Demonstrated excellent interpersonal skills when interacting with clients and their families.
- Conducted regular assessments of patients' conditions and reported changes to supervisor or nursing staff.
- Assisted in ambulating patients using appropriate equipment and safety measures.
- Responded promptly to emergency situations involving client's health status or environment.
- Offered guidance to family members regarding proper home health care techniques.
- Utilized problem-solving skills when addressing challenging client behaviors or situations.
- Coordinated communication between the patient's family members and health care team members.
- Administered medications in accordance with health care provider instructions.
- Accurately documented treatments provided and progress made within established guidelines.
- Assisted patients with bathing and grooming to encourage personal hygiene.
- Ensured that all necessary supplies were readily available at all times during shift hours.
- Transported patients to bathroom and provided incontinent care.
- Maintained accurate records of patient care, condition, progress, and concerns.
Administrative Assistant
Delta State University
Cleveland, Mississippi
01.2016 - 05.2016
- Maintained files and filing, keeping sensitive information confidential.
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
- Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint.
- Compiled and entered data into various databases to ensure accuracy and completeness.
- Maintained database of client contact information with accuracy and attention to detail.
- Served as primary point of contact for facilitating operational and administrative inquiries.
- Maintained office inventory by assisting with supply orders.
- Monitored daily operations in order to ensure efficient workflow processes were being followed.
- Used Microsoft Office Suite to create and revise documents and presentations.
- Processed incoming mail and distributed to relevant departments or individuals.
- Screened incoming telephone calls, routing to appropriate personnel.
- Established professional and collaborative working relationships with company associates and external parties.
- Assisted the executive management team in making informed decisions by providing timely and accurate administrative support.
- Prepared documents for meetings including agendas, handouts and other materials.
- Proofread documents for grammar accuracy prior to submission.
- Generated regular reports on project progress utilizing spreadsheet software applications like MS Excel and Access.
- Greeted and screened visitors to direct to correct employee or office.
- Created spreadsheets using advanced formulas and functions to analyze large datasets.
Residential Assistant
Delta State University
Cleveland, Mississippi
09.2014 - 05.2015
- Assisted new students during move-in day by providing directions around campus as well as answering questions about living on campus.
- Responded promptly to inquiries from current and prospective residents about housing options available at the university.
- Researched and developed programs to improve the quality of life for residents.
- Created an inclusive environment for all residents through programming initiatives that addressed diversity issues.
- Participated actively in community outreach projects aimed at promoting positive relationships between the university's residential population and its local neighborhoods.
- Developed strong relationships with residence hall staff members including Resident Advisors and professional staff members.
- Provided direction and advice on academic matters such as course selection or tutoring services available on campus.
- Implemented processes for collecting rent payments from residents in a timely manner.
- Maintained accurate records of student activities, budgets, expenditures and other information related to residence hall operations.
- Facilitated mediation between roommates experiencing conflict through effective communication techniques.
- Organized and facilitated student events such as workshops, movie nights and game nights.
- Communicated effectively with students via email, phone calls, text messages and face-to-face meetings regarding housing policies, procedures and regulations.
- Monitored resident safety by conducting regular room checks and responding appropriately to emergency situations.
- Demonstrated leadership skills when managing teams of Resident Advisors assigned to each building or floor.
- Coordinated with university departments to ensure timely completion of maintenance requests in the residence halls.
- Assisted in providing guidance and support to residents regarding personal issues or conflicts.
Education
Diploma - Medical Assistant
Delta Technical College
Horn Lake12.2017
Doctor of Social Work (D.S.W.) - Social Work
Delta State University
05.2017
Skills
- Schedule management
- Attention to detail
- Telephone etiquette
- Schedule coordination
- Strong work ethic
- Teamwork and collaboration
- Data entry
- Problem-solving
- Customer service
- Patient scheduling
- Effective multitasking
- Microsoft Office Suite
- Medical terminology
- Critical thinking
- Computer skills
- Client relations
- Patient registration
- Call management
- Documentation proficiency
- Document management
- Workflow optimization
- Meeting scheduling
- Medical billing
- Calendar management
- Call schedule distribution
- Resource planning
- Key relationship management
- Recordkeeping proficiency
- Insurance verification
- Timesheet management
- Inventory tracking
- Documentation expertise
- CRM software
- Account management
- Recordkeeping expertise
- Materials management
- Risk monitoring
- Client-specific scheduling
- Deadline tracking
- Schedule verification
- Effective communication
- Multitasking Abilities
- Excellent communication
- Team collaboration
- Professionalism
- Active listening
- Decision-making
- Time management abilities
- Records management
- Strong problem solver
- Meeting planning
- Excel spreadsheets
- Task prioritization
- Adaptability and flexibility
- Organizational skills
- Written communication
- Adaptability
- Administrative background
- Multi-line phone proficiency
- Branch operations management
- Customer relationships
- Excellent time management skills
- Excellent work ethic
- Team supervision
- Relationship building and management
- Client relationship management
- Relationship management
- Strong team-builder
- Employee development
- Staff management
- Operations management
- Verbal/written communication
- Cash handling
- Team player
- Staff supervision
- Training and development
- Staff recruitment
- Interviewing and hiring
- Proficient in MS office
- Work prioritization
- Goals and performance
- Project management
- Conflict resolution
- Documentation
- Client acquisition
- Friendly
- Strategic planning
- Human resources
- Dependable
- People-oriented
- Employee monitoring
- Reliable
- Reporting
Certification
- NCMA
- CPR/AED
Timeline
Branch Manager
Brightstar Home Care
05.2025 - Current
Medical Assistant
Progressive Physicians Practice
12.2017 - 01.2019
Certified Home Health Aide
First Choice Community Healthcare
05.2017 - 02.2018
Administrative Assistant
Delta State University
01.2016 - 05.2016
Residential Assistant
Delta State University
09.2014 - 05.2015
Doctor of Social Work (D.S.W.) - Social Work
Delta State University
Diploma - Medical Assistant
Delta Technical College
ADDITIONAL INFORMATION
- NCMA: 4/2/2018 - 4/2/2027
- CPR/AED 12/17/2024 - 12/17/2026
- Certified Provider Investigator 1/23/2026