Brent Ferguson
North Fort Myers,FL
Summary
Dynamic Branch Manager at SPEC Building Materials with a proven track record of driving sales growth and managing branch operations. Utilizes strategic planning and effective team leadership to achieve sales targets. Track record of improving customer satisfaction and fostering collaborative work environment.
Overview
20
20
years of professional experience
Work History
Branch Manager
SPEC Building Materials
01.2018 - 03.2025
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- #1 branch in the state of Florida for 8 years
- Worked directly with my sales team to increase our total sales from 45 million to 88 million in 2023
- Branch manager of the year 2018,2022 and 2023.
- Grew our profitability each year.
- One of the top stores in the company in sales and profit margin 2018-2025
Tile Coordinator
Spec Building Materials
07.2011 - 01.2018
- Managed multiple projects simultaneously while maintaining high-quality work standards, contributing to overall team efficiency.
- Handled all purchases of tile.
- Handled between 1500 and 2000 sq of tile per month.
- Increased sales in tile from 15 million to 30 million in sales.
- Scheduled all freight and load for tile deliveries.
- Invoiced all tile and other direct materials
- Sales builder of the year award 2015 and 2017.
Inside Sales Representative
SPEC Building Materials
02.2007 - 06.2011
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Purchased inventory
- Scheduled and coordinated job site deliveries.
Project Manager/ Sales
Gemini Roofing
06.2005 - 02.2007
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Coordinated material procurement and required services for projects within budget requirements.
Education
Business Management
St. Petersburg College
Clearwater, FL06.2005
Skills
- Project management
- Project planning
- Project planning and development
- Project scheduling
- Team collaboration
- Relationship building
- Schedule management
- Client relations
- Customer relations
- Staff management
- Budgeting and forecasting
- Coaching and mentoring
- Sales Manager
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Attention to detail
Timeline
Branch Manager
SPEC Building Materials
01.2018 - 03.2025
Tile Coordinator
Spec Building Materials
07.2011 - 01.2018
Inside Sales Representative
SPEC Building Materials
02.2007 - 06.2011
Project Manager/ Sales
Gemini Roofing
06.2005 - 02.2007
Business Management
St. Petersburg College
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