Donnell Landtroop
Waveland,MS
Summary
More then 20 years of customer service. I have worked in various fields and have always been quick and eager to learn !
Overview
29
29
years of professional experience
1
1
Certification
Work History
Branch Manager
Summit Financial, LLC
Waveland, MS
02.2023 - 06.2024
- As the branch manager I greeted customers, processed loans, received payments, filed legal paperwork, attended Justice Court for garnishments as well as collections and marketing
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with regulatory guidelines and requirements.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Consulted customers to boost product sales and services.
- Examined customer loan applications for loan approvals and denials.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
Home Health Aide
Sheryl Hawkins
Bay Saint Louis, MS
02.2018 - 08.2022
- Home health Aide for a 95 year old male with Dementia
Receptionist
Doggies Day Grooming
Diamondhead, MS
10.2009 - 03.2016
- Schedule Appointments, Manage inventory, Collect payments
Front Desk Receptionist
Cross roads Animal hospital
Waveland, MS
03.2006 - 12.2008
- Schedule appointments, Collections, Weekend kennel tech, Inventory
Cashier
Walmart jewelry Department
Waveland, MS
02.2003 - 08.2005
- Cashier, Customer service, Welcomed customers, Answered questions, Assisted customers in finding or ordering merchandise, Handled returns and exchanges, Processed cash, check, or credit transactions with accuracy, Stocked merchandise
Assistant Manager
D&K Quick Stop
Bay Saint Louis, MS
02.1995 - 10.2000
- Inventory Management, Scheduling, Point of Sale, End of shift paperwork, End of day paperwork, Deposits
Education
Associate Of General Studies - General Studies
Bay High School Bay ST Louis
Bay St Louis Mississippi 05.1990
Skills
- Dementia care (5 years)
- Catheter care (2 years)
- Senior care (10 years)
- Medication administration (6 years)
- Patient care (10 years)
- Direct support (10 years)
- Inventory management (10 years)
- Collections (2 years)
- Employee training (10 years)
- Communication skills
- Microsoft Excel
- Retail management
- Cash handling (10 years)
- POS (10 years)
- Property leasing
- Front desk (10 years)
- Hospitality (10 years)
- Guest services (10 years)
- Home care (10 years)
- Hoyer lift (2 years)
- Event marketing (2 years)
- Retail sales (10 years)
- Cash register (10 years)
- Sales (10 years)
- Appointment scheduling (10 years)
- Customer Service
- Problem-Solving
- Customer Relations
- Decision-Making
- Excellent time management skills
- Cash Handling
- Adherence to high customer service standards
- Complaint resolution
- Customer Relationship Management (CRM)
- Exceptional telephone etiquette
- Conflict resolution techniques
- Relationship Building
- Call Center Management
- Account Management
- Schedule Management
- Administrative Support
- MS Office expert
- Call Monitoring
- Account Updates
- Account Authorizations
- Professional and Courteous
- Documentation And Reporting
Certification
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- CNA
- ASE Certification
- Driver's License
Licenseexpiration
07/01/23
Timeline
Branch Manager
Summit Financial, LLC
02.2023 - 06.2024
Home Health Aide
Sheryl Hawkins
02.2018 - 08.2022
Receptionist
Doggies Day Grooming
10.2009 - 03.2016
Front Desk Receptionist
Cross roads Animal hospital
03.2006 - 12.2008
Cashier
Walmart jewelry Department
02.2003 - 08.2005
Assistant Manager
D&K Quick Stop
02.1995 - 10.2000
Associate Of General Studies - General Studies
Bay High School Bay ST Louis