Dayforce Ceridian
Bonebana Balijahe
Human Resources Generalist
Denver,CO
Summary
Insightful Human Resources Coordinator assists HR team with staffing, record-keeping, employee benefits and other HR-related duties. Plans and organizes work to achieve goals and targeted results with minimal supervision. Continually develops knowledge and gains subject matter expertise in assigned HR discipline related to work activities and projects assigned.
Overview
9
9
years of professional experience
Work History
Human Resources Coordinator
Denver North Care Center
Denver , CO
06.2022 - Current
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Maintained human resources information system and kept employee files up to date and accurate.
- Reviewed human resources paperwork for accuracy and completeness.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Supported employee relations, cultivating retention with welcoming and inclusive work culture.
- Developed and implemented effective recruitment and onboarding strategies for new hires.
- Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
- Conducted new employee onboarding and provided ongoing orientation training.
- Contributed to development and maintenance of personnel policies to streamline and standardize procedures.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Human Resources Assistant
Brookdale Senior Living - Mountain View Center
Denver, CO
02.2016 - 06.2022
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Organized new employee orientation schedules for new hires.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Answered and redirected incoming phone calls for office.
- Processed employee termination paperwork at direction of supervisory staff.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Developed and maintained HR policies and procedures.
- Compiled employee records from individual departments to maintain central files.
- Updated and maintained employee attendance records.
- Conducted exit interviews with terminated employees.
- Converted employee status from temporary to permanent.
- Coordinated employee relocation processes.
- Aided staff with employee performance review paperwork and documentation.
- Responded to employee inquiries regarding benefits and other HR topics.
- Participated in recruitment and selection process for new hires.
- Created job descriptions on boards for vacant jobs.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Checked references for potential candidates.
- Set up orientations and initial training for new employees.
- Helped employees register for benefits programs using online portals.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Monitored and analyzed employee satisfaction survey results.
Front Desk Agent
Cambria Hotel
Aurora, CO
06.2014 - 02.2017
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collected room deposits, fees, and payments.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Used internal software to process reservations, check-ins and check-outs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered multi-line phone system and enthusiastically greeted callers.
- Answered customer telephone calls promptly and appropriately handled needs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained clean and organized front desk areas to uphold polished company image.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Enforced policies and procedures to increase efficiency.
- Implemented marketing and promotional initiatives to increase occupancy.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Stored guest valuables in safe and individual boxes for security.
- Developed and maintained positive relationships with guests for satisfaction.
- Monitored staff performance and provided feedback and guidance.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Kept accounts in balance and ran daily reports to verify totals.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
Education
BBA - Human Resources Management
Southern New Hampshire University
Hooksett, NH 05.2001 -
Associate of Applied Science - Accounting And Business Management
Independence University
Salt Lake City, UT 05.2001 -
Physical Therapy Assistance
Arapahoe Community College
Littleton, CO 05.2001 -
Skills
Professionals in Human Resources Association
undefinedSoftware
ISolved People Cloud HRIS
Oasis HRIS
ADP
OnShift
ISolved ATS
Reference
Upon request
Timeline
Human Resources Coordinator
Denver North Care Center
06.2022 - Current
Human Resources Assistant
Brookdale Senior Living - Mountain View Center
02.2016 - 06.2022
Front Desk Agent
Cambria Hotel
06.2014 - 02.2017
BBA - Human Resources Management
Southern New Hampshire University
05.2001 -
Associate of Applied Science - Accounting And Business Management
Independence University
05.2001 -
Physical Therapy Assistance
Arapahoe Community College
05.2001 -
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