BONETTA MIRANDA
Greater Sudbury,Canada
Summary
Detail-oriented and highly organized Supply Chain Professional with over three years of Canadian warehouse experience. Proficient in logistics, inventory management, and order fulfillment. Adept at streamlining operations, ensuring compliance, and improving customer satisfaction. Seeking a challenging role in supply chain operations to leverage my skills in optimizing efficiency and accuracy.
Overview
6
6
years of professional experience
Work History
E-Commerce Specialist
Garage Royalty Products Inc.
12.2023 - 03.2025
- Managed shipments and receipts of all products, materials, and supplies
- Tracked and updated the status of inbound and outbound shipments
- Supported 3PL logistics coordination to enhance operational efficiency
- Ensured accurate customs declarations and documentation
- Maintained detailed inventory records, stock levels, and shipped items
- Ensured proper packing, labeling, and timely dispatch of products
- Adhered to safety standards and company policies
- Provided administrative support, including data entry, scheduling shipments, and maintaining accurate records
- Delivered outstanding customer service, addressing client inquiries, resolving shipment issues, and facilitating smooth order fulfillment
- Acted as a liaison between customers and warehouse operations, ensuring real-time updates and high customer satisfaction
- Assisted customers with tracking orders, handling complaints, and providing solutions to enhance their experience
- Maintained working knowledge of company products, services and promotions.
Order Processor / Warehouse Associate
Stalco Canadian Fulfillment
08.2022 - 12.2023
- Input order information into system and updated customer accounts to document and track customer orders.
- Coordinated with sales teams to resolve discrepancies, resulting in fewer errors and delays.
- Generated invoices and shipping labels to properly bill and ship customer orders.
- Created master pick tickets to improve order fulfillment efficiency
- Tracked shipments and maintained master lists for real-time updates
- Assisted in picking, packing, and shipping orders to meet delivery deadlines
- Managed customer service inquiries related to fulfillment operations, ensuring quick and effective resolutions
Receiver
Lufa Farms
08.2021 - 08.2022
- Conducted daily receiving and inventory checks to ensure shipment accuracy
- Inspected and labeled stock, verifying product quality and condition upon arrival
- Managed stock movement in a cold storage environment, maintaining optimal temperature conditions for perishable goods
- Coordinated with suppliers and internal teams to resolve inventory discrepancies
- Ensured proper documentation of received shipments and updated inventory records
- Assisted in organizing storage areas for efficient retrieval and distribution of goods
- Adhered to strict food safety and handling protocols to maintain product integrity
Customer Service Executive
Motilal Oswal
06.2019 - 12.2019
- Educated customers on financial products and services, including investment opportunities and market trends
- Assisted clients in opening Demat accounts, ensuring accurate documentation and compliance with financial regulations
- Provided exceptional customer service and sales support, addressing inquiries, resolving account-related issues, and guiding customers through financial transactions
- Maintained strong client relationships by proactively following up on service requests and offering tailored investment solutions
- Collaborated with sales and trading teams to enhance the customer experience and ensure seamless service delivery
- Processed customer transactions efficiently while adhering to company policies and financial compliance guidelines
Education
Post-Graduation Certificate - Supply Chain Management
Northern College at Pures
01.2022
Bachelor’s - Financial Markets
University of Mumbai
01.2019
Skills
- Supply Chain & Logistics Management
- Warehouse & Inventory Management
- Order Processing & Fulfillment
- 3PL & ERP System Proficiency
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Strong Communication
- Problem-Solving
- Adherence to Safety Standards
- Customer Service
- Issue Resolution
Timeline
E-Commerce Specialist
Garage Royalty Products Inc.
12.2023 - 03.2025
Order Processor / Warehouse Associate
Stalco Canadian Fulfillment
08.2022 - 12.2023
Receiver
Lufa Farms
08.2021 - 08.2022
Customer Service Executive
Motilal Oswal
06.2019 - 12.2019
Bachelor’s - Financial Markets
University of Mumbai
Post-Graduation Certificate - Supply Chain Management
Northern College at Pures
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