Bongi Sanduku
Lewiston,ME
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Androscoggin Bank
Lewiston
06.2023 - 03.2024
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Office Administrator
City Of Cape Town
South Africa
01.2017 - 06.2022
- Established team priorities, maintained schedules and monitored performance.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Attended to customer complaints and queries via sms and emails.
Education
National Diploma - Public Management
Northlink College
South Africa01.2019
Skills
- Competent in Microsoft Office Suite, Google Drive
- Proven competency in Decision-making, leadership, and supervision
- Time Management
- Financial Records and Processing
- Business Correspondence
- Control of Expenses
- Financial Management
- Filing
- Inbound Phone Call Handling
- Oral and written fluency in English and Xhosa
Certification
- Healthcare and Human Services
- Communication At Work
- Meeting Procedures and Minute Taking Skills Program
- SAP Basics, CIC0 Overview, C3 Notifications & GEO Coding
Timeline
Customer Service Representative
Androscoggin Bank
06.2023 - 03.2024
Office Administrator
City Of Cape Town
01.2017 - 06.2022
National Diploma - Public Management
Northlink College