Agnes Mahoro
Human Resources
Cleveland,OH
Summary
Results driven Business Administration graduate specializing in Human Resource Management with experience in payroll support, administrative coordination, team leadership, and customer relations. Demonstrated success in employee training, organizational efficiency, multicultural communication, and community advocacy through professional and student leadership roles. Skilled in supporting business operations, fostering inclusive environments, and applying strategic problem-solving to real-world challenges. Passionate about human resources, people development, and driving organizational success through leadership, adaptability, and operational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
McDonald's
Cleveland, OH
03.2022 - 10.2025
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Demonstrated strong communication and problem-solving skills in a fast-paced environment, leading to increased customer loyalty and positive feedback.
- Collaborated with team members to maintain efficiency, cleanliness, and a positive work environment.
- Managed cash handling and point-of-sale transactions with accuracy and efficiency.
- Trained new employees on company policies, customer service best practices, and operational procedures.
Payroll Assistant (Student/Administrative Support)
Clveland State University
Cleveland, OH
02.2024 - 07.2024
- Supported payroll processing functions by assisting with data entry, employee record accuracy, and administrative payroll tasks.
- Maintained confidentiality while handling sensitive employee and payroll-related information.
- Assisted in verifying timesheets, organizing payroll documentation, and supporting operational efficiency within the payroll office.
- Strengthened attention to detail, administrative coordination, and financial accuracy through payroll support responsibilities.
- Developed professional experience in office administration, compliance, and organizational processes.
Education
BBA - Human Resource Management
Cleveland State University
Cleveland, OH05.2026
High School Diploma -
New Tech West High School
Cleveland, OH05.2021
Skills
- Strong leadership and team collaboration abilities
- Excellent communication and interpersonal skills
- Conflict resolution and problem-solving
- Time management and prioritization
- Organizational skills with attention to detail
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Google Suite (Docs, Sheets, Forms, Drive)
- Customer service and relationship management
- Training and onboarding of new employees
- Computer proficiency
- Microsoft Excel
- Social media and digital marketing knowledge
- Data entry and payroll processing fundamentals
- Customer relations
- Critical thinking
Accomplishments
- Earned a Bachelor of Business Administration (BBA) in Human Resource Management, developing expertise in HR strategy, organizational leadership, business operations, and workforce development.
- Gained hands-on experience in payroll assistance and administrative support, strengthening operational efficiency, confidentiality, and organizational accuracy.
- Trained and onboarded new employees, contributing to team development, workplace productivity, and employee success.
- Co-Founded the Collegiate Betterment Circle (CBC) and served as Vice President, leading initiatives focused on mental health advocacy, academic empowerment, and student support.
- Advanced diversity, inclusion, and cultural representation through leadership involvement with the African Students Association (ASA).
- Earned certifications in Workplace Conflict Resolution, Diversity, Equity & Inclusion (DEI), Digital Marketing, and Real Estate & Property Management, demonstrating versatility across business, leadership, property, and professional development sectors.
- Built strong multicultural communication and community engagement skills through diverse leadership, advocacy, and professional experiences.
Affiliations
- African Student Association (ASA) – Member
- Advocated for African student representation and engagement within the university community.
- Collegiate Betterment Circle (CBC) – Co-founder & Vice President
- Organized mental health and academic support initiatives, providing students with a safe, non-judgmental space.
- Developed and managed community outreach programs to enhance student well-being.
Certification
- Workplace Conflict Resolution Training
- Fundamentals of Digital Marketing (Google Digital Garage – In Progress)
- Diversity, Equity, and Inclusion (DEI) Training
- Real Estate and Property management certificate
LANGUAGES
English (Fluent)
Kinyarwanda (Fluent)
Swahili (Proficient)
Timeline
Payroll Assistant (Student/Administrative Support)
Clveland State University
02.2024 - 07.2024
Customer Service Representative
McDonald's
03.2022 - 10.2025
BBA - Human Resource Management
Cleveland State University
High School Diploma -
New Tech West High School