Taliayh Armstead

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

- Provided exceptional front desk support in a busy waxing salon, welcoming clients with a friendly and professional demeanor to create a positive first impression.

- Managed appointment scheduling and confirmations efficiently using salon management software, optimizing the daily schedule to maximize service availability.

- Assisted clients with inquiries regarding services, pricing, and aftercare, ensuring they were well-informed and comfortable throughout their visit.

- Maintained cleanliness and organization of the reception area and treatment rooms, adhering to all health and safety regulations to ensure a safe environment for clients and staff.

- Processed payments and managed cash transactions with accuracy, contributing to a smooth and efficient checkout process.

- Collaborated with estheticians and other staff members to enhance service delivery and improve overall client satisfaction, leading to a 20% increase in repeat business.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

• Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
• Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
• Traveled to clients' homes to complete healthcare services and promote continuity of care.
• Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.