Usman Javed
Sayreville,NJ
Summary
Dedicated and customer-focused Customer Service Representative with many years of experience in customer service and sales. Proven track record of resolving customer issues, enhancing customer satisfaction, and contributing to store efficiency. Adept at handling high-volume environments, maintaining composure under pressure, and fostering positive relationships with customers and team members.
Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets.
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
786CityLimo
04.2023 - 10.2025
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and loyalty.
- Assisted in training new staff on customer service protocols and best practices.
- Collaborated with team members to enhance product knowledge and service delivery.
- Handled complex complaints, applying conflict resolution techniques to achieve positive outcomes.
- Developed and implemented new procedures to enhance operational efficiency and service quality.
- Monitored performance metrics, identifying trends to recommend improvements in customer support services.
Sales Representative
Payless Car Sales
04.2023 - 07.2025
- Developed and maintained strong relationships with clients to enhance customer loyalty.
- Identified and pursued new sales opportunities through targeted outreach strategies.
- Collaborated with cross-functional teams to streamline product delivery processes.
- Conducted market research to inform sales strategy and identify competitive advantages.
- Managed customer inquiries and resolved issues promptly, ensuring high satisfaction levels.
- Analyzed sales data to refine approaches, increasing efficiency in lead generation efforts.
Customer Service Representative
Walmart
12.2020 - 04.2023
- - Delivered exceptional customer service by effectively resolving customer complaints and inquiries in a timely and professional manner.
- - Assisted customers with returns, exchanges, and product information, ensuring adherence to company policies and procedures.
- - Maintained a thorough knowledge of store products and promotions to provide accurate information and upsell to customers.
- - Handled cash transactions, processed payments, and balanced cash drawers, ensuring accuracy and accountability.
- - Trained and mentored new team members, fostering a collaborative and supportive work environment.
- - Utilized POS systems and other technology to streamline customer service processes and improve efficiency.
- - Achieved recognition for consistently high customer satisfaction scores and positive feedback.
Education
High School Diploma -
Sayreville War Memorial High School
Parlin, New Jersey01.2022
Associate of Science - Business
Middlesex County College
Edison, NJ05-2026
Skills
- - Excellent Communication and Interpersonal Skills
- - Strong Problem-Solving Abilities
- Customer relations
- Customer service
- Interpersonal communication skills
- - Ability to Work in Fast-Paced Environments
- - Team Collaboration and Leadership
- - Time Management and Multitasking
- - Customer Relationship Management (CRM)
Certification
Customer Service Excellence
Timeline
Customer Service Representative
786CityLimo
04.2023 - 10.2025
Sales Representative
Payless Car Sales
04.2023 - 07.2025
Customer Service Representative
Walmart
12.2020 - 04.2023
High School Diploma -
Sayreville War Memorial High School
Associate of Science - Business
Middlesex County College
Additional Information
- Availability: Open to flexible scheduling, including weekends and holidays