Jennifer Russo
Rochester,NY
Summary
Dynamic professional with a proven track record in customer service and coordination, notably at Chandelier’s Boutique and TIES. Excelled in roles requiring excellent verbal communication and organizational skills, significantly enhancing customer satisfaction and participation in community activities. Demonstrated exceptional ability to manage multiple tasks efficiently, fostering positive relationships and trust across diverse groups.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Chandelier’s Boutique
Pittsford, NY
10.2015 - Current
- Company Overview: Clothing and Gift Boutique - Pittsford, NY
- Work in customer service interacting with customers, coworkers and buyers
- Manage inventory
- Train Customer Service Representatives
- Pricing, organizing, selling merchandise
- Work with several organizations planning fundraising events
Rental Agent
06.2015 - Current
- Work with clients coordinating schedules and payment plans
- Provide lease agreements, cleaning service, and around the clock availability which ensures positive relationships and trust
Coordinator
TIES (Together Including Every Student)
Webster, NY
10.2015 - 01.2018
- Worked with students with disabilities and their peers, forming relationships and coordinating peer support activities to ensure that students with disabilities participate in any school and or community related activities
- Created and implemented in class presentations to middle school and high school students which provide an empathetic awareness towards students with disabilities
- Trained students to become Peer Volunteers
- Supervised weekly Drumming Circles consisting of students with disabilities and their peers
- Collaborated with parents, caregivers and family members of students with disabilities to ensure safety and well-being
Education
Master of Arts - Teaching
Towson University
Towson, MD05.1997
Bachelor of Science - Sociology
State University of New York
NY05-1992
Skills
- Excellent verbal communication skills
- Strong written communication skills
- Exceptional customer service skills
- Proficient problem-solving abilities
- Advanced troubleshooting skills
- Accurate data entry
- Knowledgeable in customer service protocols
- Excellent organizational skills
- Adept in multitasking
- Able to think proactively
- Superb interpersonal skills
- Ability to learn quickly
- Excellent time management skills
- Ability to work independently
- Excellent computer skills
- Attention to detail
- Ability to work well under pressure
- Positive and empathetic attitude
Certification
Recovery Coach
Program designed to work with individuals in recovery focusing on self directed life skills and goals.
Timeline
Customer Service Representative
Chandelier’s Boutique
10.2015 - Current
Coordinator
TIES (Together Including Every Student)
10.2015 - 01.2018
Rental Agent
06.2015 - Current
Master of Arts - Teaching
Towson University
Bachelor of Science - Sociology
State University of New York