Stephanie Garcia Hernandez
Phoenix,Arizona
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
LogistiCare
Phoenix, USA
01.2015 - 10.2017
- Assisted customers with scheduling transportation for medical appointments
- Took care of the customer’s needs while following company procedures
- Established and maintained good working relationship with providers, clients, co-workers, and regional office personnel
- Document and resolve complaints and issues
- Find transportation providers to transport members
- Perform other general office tasks
- Ensure efficient and accurate entering of all customer service requests into the data management system
- Determine the type of transportation a member needs based on their medical needs
- Perform all gate keeping functions related to trip authorization
Customer Service Representative
Leslie's Pool Supplies Corporate Headquarters
Phoenix, USA
02.2014 - 12.2014
- Assisted customers with booking appointments
- Assisting customers with any questions they have regarding their accounts
- Assist in the influx of customer service issues through incoming phone calls, email, and letters
- Answering phones (Inbound and Outbound)
- Kept files in order and organized
- Research and resolve customer complaints effectively while maintaining the company's image as a leader in customer service
- Participate directly in customer interaction; analyze problem types; that would reduce the number of customer service incidents
- Handled all paperwork for new and existing customers
Education
High School Diploma -
01.2013
Skills
- Computer skills on Microsoft word
- Computer skills on excel
- Computer skills on windows
- Multi-tasker
- Communicating effectively
- Ability to communicate in writing clearly and concisely
- Dependable
- Trustworthy
- Able to foster and maintain a positive environment
- Attention to detail
- Strong customer service skills
- Able to get along well with a variety of personalities
- Ability to work independently
- Able to follow instructions
- Excellent verbal communication skills
- Excellent written communication skills
- Exceptional phone etiquette
- Good attendance
- Good work habits
- Above average keyboard skills
- Positive professional interaction
- Strong organizational skills
- Strong time-management skills
- Ability to set, manage and meet goals and deadlines
Timeline
Customer Service Representative
LogistiCare
01.2015 - 10.2017
Customer Service Representative
Leslie's Pool Supplies Corporate Headquarters
02.2014 - 12.2014
High School Diploma -
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