Bonheur Nshuti
Caledonia,USA
Summary
Safety-focused operations supervisor with experience leading teams in high-volume, safety-sensitive environments. Proven ability to coordinate labor, manage materials, enforce quality standards, and drive process improvements. Strong foundation in cost awareness and performance metrics supported by college-level accounting coursework.
Overview
6
6
years of professional experience
Work History
Janitorial Supervisor
Compass Group
Caledonia, MI
03.2024 - Current
- - Supervise daily operations for multi-shift teams in a safety-sensitive environment.
- - Coordinate labor schedules and task assignments to meet daily operational goals.
- - Track labor hours, inventory, and materials usage to support cost control.
- - Enforce safety and quality standards and conduct routine inspections.
- - Train, coach, and develop employees through performance feedback.
- - Implement workflow improvements resulting in ~20% efficiency increase.
Customer Service & Tax Clearance Officer
NTK Multiservices
Rwanda
12.2019 - 09.2021
- - Managed documentation, compliance records, and customer transactions.
- - Assisted with inventory tracking and administrative coordination.
- - Supported accuracy-driven and deadline-focused operations.
Education
Associate of Business Administration - Accounting
Grand Rapids Community College
Grand Rapids, MI06-2026
High School Diploma -
Ecole Notre Dame De La Providence Karubanda
RwandaSkills
- Microsoft Excel, Word, Outlook, Teams
- Inventory Tracking
- Operational Reporting
- English (Fluent), Kinyarwanda (Fluent), French (Intermediate)
Timeline
Janitorial Supervisor
Compass Group
03.2024 - Current
Customer Service & Tax Clearance Officer
NTK Multiservices
12.2019 - 09.2021
Associate of Business Administration - Accounting
Grand Rapids Community College
High School Diploma -
Ecole Notre Dame De La Providence Karubanda
CORE SKILLS
- Safety & Compliance
- Team Leadership & Coaching
- Production Scheduling
- Labor & Materials Control
- Quality Assurance
- Continuous Improvement
- Cost Awareness & KPI Tracking
- Conflict Resolution
- Cross-Functional Collaboration