Bonita Jost

• Improved customer satisfaction by providing timely and accurate service solutions for their professional needs.
• Collaborated effectively with cross-functional teams, fostering an atmosphere of teamwork and open communication that led to successful project outcomes.
• Built and established positive relationships with patrons, team members and supervisors.
• Implemented innovative tools and techniques to increase overall productivity while maintaining high-quality standards in service delivery.

• Utilized expert knowledge of hardware products to educate both customers and fellow associates on product offerings.
• Assisted customers in selecting appropriate hardware products for their specific needs, resulting in higher customer satisfaction.
• Maintained a clean and organized store environment at all times, promoting a positive shopping experience for customers.
• Built customer loyalty and retention by delivering excellent shopping experiences.

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• Increased customer satisfaction by ensuring accurate order fulfillment and timely delivery of shipments.
• Streamlined warehouse operations for optimal organization and faster order fulfillment.
• Collaborated with sales and warehouse teams to ensure smooth order fulfillment.
• Provided exceptional customer service through clear communication, timely updates, and accurate order fulfillment.

• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
• Collaborated with fellow stylists to create a positive work environment and share best practices.
• Attended hair shows, classes and seminars to stay up-to-date on latest trends.
• Answered phone calls and emails to schedule client appointments.
• Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.

• Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
• Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
• Counted and documented opening and closing cash amounts daily.
• Entrusted to handle confidential and sensitive situations in professional matter.
• Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
• Handled incoming mail, bills and invoices and completed appropriate actions.