Emily Sellner
Huachuca City,AZ
Summary
Dynamic Pro Services Specialist at Lowes Home Improvement with a proven track record in enhancing customer satisfaction through expert product knowledge and innovative solutions. Skilled in multitasking and active listening, I streamlined order processing, ensuring timely deliveries and optimized inventory management, significantly improving operational efficiency.
Overview
19
19
years of professional experience
Work History
Pro Services Specialist
Lowes Home Improvment
06.2025 - Current
- Assisted customers with product selection and project planning to enhance satisfaction.
- Provided expert advice on home improvement solutions utilizing extensive product knowledge.
- Streamlined order processing, ensuring timely delivery of special orders for customer projects.
- Collaborated with team members to optimize inventory management and reduce stock discrepancies.
Maintenance Crew Member
Sellnergang
04.2019 - 06.2025
- Conducted routine inspections and maintenance of equipment to ensure optimal functionality.
- Collaborated with team members to execute scheduled repairs and upkeep tasks efficiently.
- Implemented safety protocols during maintenance activities, reducing workplace hazards.
- Trained new crew members on proper maintenance procedures and equipment usage.
De-escalation Specialist
Aloricares
01.2017 - 04.2019
- Developed and implemented process improvements to enhance operational efficiency.
- Trained and mentored junior staff on best practices and standard operating procedures.
- Analyzed customer feedback to inform service enhancements and drive client satisfaction.
- Coordinated cross-departmental initiatives to streamline workflow and resource allocation.
- Followed all company policies and procedures to deliver quality work.
Customer Service Representative
Afni Call Center
01.2015 - 2017
- Assisted customers with inquiries, providing prompt and accurate information to ensure satisfaction.
- Resolved customer complaints effectively, employing active listening and problem-solving skills.
- Documented interactions in CRM system, maintaining detailed records for future reference.
- Collaborated with team members to streamline processes, enhancing overall workflow efficiency.
Field Artillery Cannon Crewmember
US Army
08.2008 - 08.2012
- Operated and maintained field artillery systems, ensuring readiness and operational efficiency.
- Conducted pre-fire checks and safety inspections for artillery equipment to uphold safety standards.
- Assisted in the preparation of artillery fire missions, coordinating with team members for accuracy.
- Executed loading and firing procedures under pressure, adapting quickly to changing combat scenarios.
Night Time Cleaning Crew
In N Out
02.2007 - 08.2008
- Maintained cleanliness and organization of dining areas to enhance customer experience.
- Operated cleaning equipment efficiently to ensure sanitation standards were met.
- Assisted in restocking supplies and maintaining inventory for cleaning products.
- Collaborated with team members to uphold high standards of hygiene throughout the facility.
Education
Dental Assisting - Dental
Pima Medical Institute
Tucson, AZ06-2019
High School Diploma -
Holbrook Highschool
Holbrook, AZ05-2005
Skills
- Collaborative mindset
- Creative solutions
- Industry expertise
- Innovation skills
- Multitasking and organization
- Active listening
- Computer proficiency
- Call center experience
Timeline
Pro Services Specialist
Lowes Home Improvment
06.2025 - Current
Maintenance Crew Member
Sellnergang
04.2019 - 06.2025
De-escalation Specialist
Aloricares
01.2017 - 04.2019
Customer Service Representative
Afni Call Center
01.2015 - 2017
Field Artillery Cannon Crewmember
US Army
08.2008 - 08.2012
Night Time Cleaning Crew
In N Out
02.2007 - 08.2008
Dental Assisting - Dental
Pima Medical Institute
High School Diploma -
Holbrook Highschool