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Bonita Kvasnicka
Colonial Heights,VA
Summary
Results-oriented Office Manager in the recycling industry with expertise in transaction management and staff training. Skilled in optimizing office operations to enhance customer satisfaction and ensure compliance with industry standards. Committed to improving operational effectiveness through effective report balancing and team development.
Overview
51
51
years of professional experience
Work History
Produce Clerk
Food Lion
Hopewell, Virginia
11.2021 - Current
- Guided customers in selecting ripe fruits and vegetables using expert knowledge.
- Assisted customers in selecting products and addressing inquiries to provide excellent service.
- Stocked produce shelves daily with fresh fruits and vegetables to ensure product availability.
- Maintained cleanliness and organization of produce department to enhance customer shopping experience.
CSR - Customer Service Representative
Circle K
Colonial Heights, VA
09.2020 - 11.2021
- Facilitated customer checkouts, ensuring smooth transactions and positive shopping experiences.
- Balanced cash register at end of shift, ensuring accurate financial reporting and accountability.
- Restocked shelves with merchandise regularly.
- Maintained cleanliness of store areas, promoting a safe and welcoming environment for customers.
- Monitoring gas sales and dumping of trash and any spills cleaned in proper manner.
Customer Service Manager (CSM)
Walmart
Midlothian, VA
02.2014 - 08.2020
- Handled customer complaints and located items, resolving issues efficiently to maintain customer satisfaction.
- Managed cashiers to ensure timely customer checkouts, enhancing overall customer experience.
- Ensured compliance with policies and requirements at registers and customer service area, supporting operational integrity.
- Closed registers and accounted for all monies from daily sales.
Contractor/Marketing
Gottlieb Inc
Neville Island, PA
02.2012 - 10.2012
- Executed phone outreach and marketing research to secure aluminum scrap supply for steel mill manufacturing.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Purchasing Assistant/Weigh master
Sims Metal Management
Richmond, VA
09.1990 - 01.2012
- Executed purchasing, grading, identifying, and pricing of scrap, ensuring accurate handling of customer payments.
- Added the role of Purchasing Assistant and Procurement Officer for our division in 2008.
- Oversaw departmental requisitions to ensure accurate material coding and effective asset management.
- Processed accounts receivable for purchase orders upon arrival of materials, coordinating with accounts payable for timely transactions.
- Verifying monthly open purchase orders balanced to supervisors open orders.
- Kept track of sales orders of material, balance daily shipments and inform supervisors when orders were complete.
- Further along into my tenure trained in buying and selling of steel products in our New & Used Department at our Richmond, VA facility and relief dispatcher.
- Initiated position as weigh master, maintaining responsibilities from Richmond location.
- Trained new employees in the scale office and purchasing departments.
Department Manager/Secretary
H I Management
Richmond, VA
02.1975 - 09.1990
- Held roles across departments including switchboard operator, front desk clerk, reservation manager, banquet manager, restaurant manager, and secretary/assistant manager, gaining diverse operational experience.
- Executed tasks across multiple departments to support overall organizational operations.
- Oversaw daily operations and resource allocation for efficient team performance.
- Developed strategies to improve workflow and enhance departmental productivity.
- Coordinated training sessions to elevate staff skills and operational knowledge.
Education
High School - Middlesex, VA
Middlesex High School
Middlesex, VA06-1973
Skills
- Produce handling
- Food safety
- Inventory management
- Merchandising
- Retail sales
- Customer service
- Training expertise
Timeline
Produce Clerk
Food Lion
11.2021 - Current
CSR - Customer Service Representative
Circle K
09.2020 - 11.2021
Customer Service Manager (CSM)
Walmart
02.2014 - 08.2020
Contractor/Marketing
Gottlieb Inc
02.2012 - 10.2012
Purchasing Assistant/Weigh master
Sims Metal Management
09.1990 - 01.2012
Department Manager/Secretary
H I Management
02.1975 - 09.1990
High School - Middlesex, VA
Middlesex High School