Bonita Lagasse-Carrasco
Edgewater,FL
Summary
Dynamic and dedicated dental professional with over 20 years of experience in front desk operations and Expanded Functions Dental Assisting (EFDA). Recognized for an exceptional work ethic, unmatched organizational skills, and a positive, high-energy presence that resonates with patients and staff. Characterized by meticulous attention to detail, strong clinical and administrative abilities, and a commitment to delivering outstanding patient experiences. Loyal and reliable, consistently supporting the team with professionalism, precision, and a proactive attitude.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Dental Office Manager/Receptionist/Claims Specialist
Precision Cosmetic Family Dentistry
NSB FL
03.2021 - 02.2026
- Supported providers with AI-powered diagnostic tools
- Trained teams on AI imaging workflows and interpretation support
- Aligned AI findings with insurance documentation and billing accuracy
- Maintained HIPAA-compliant data and imaging systems
- Managed patient scheduling, ensuring optimal appointment availability and workflow efficiency.
- Oversaw inventory management, maintaining adequate supplies and minimizing costs.
- Developed and implemented office protocols to enhance patient satisfaction and streamline operations.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
Dental Office Manager EFDA
James R. Davis
NSB FL
02.2006 - 03.2022
- Oversaw daily operations, ensuring efficient patient flow and satisfaction.
- Managed scheduling and coordination of dental procedures for optimal resource utilization.
- Implemented office protocols, improving compliance with health and safety regulations.
- Developed training programs for staff, enhancing team performance and service quality.
- Analyzed patient feedback to identify areas for improvement in service delivery.
- Streamlined billing processes, reducing discrepancies and increasing revenue collection efficiency.
Education
Associate of Science - EFDA/Dental Xray Certified
Berdan Institute
Newark, NJ01-2005
Skills
- Dental AI Platforms (Overjet)
- Imaging Interpretation Support
- Clinical Documentation Optimization
- CDT Coding
- Revenue Cycle Analytics
- Remote Technology Adoption
- HIPAA Compliance
- Practice Management Systems
- Team Training
- Treatment Planning
- Dental software proficiency
- Insurance billing
- Schedule management
- Dental office management
- Payment plans
- Patient relations
- HIPAA compliance
- Scheduling
- Oral communication
- Employee training
- Office administration
- Inventory management
- Motivational skills
- Workflow coordination
- Medical records management
Accomplishments
CPR certified
EFDA certified dental xray technician
Care credit and Cherry certified
Highest collection ratio 98% or higher
Certified billing/coding specialist
Overjet AI and Pearl certified
Insurance company relationships utilization of all payor portals including Vyne, Availity, Weave, Eaglesoft
Certification
- Registered Dental Assistant (RDA)
- Expanded Functions Dental Assistant (EFDA)
- Dental Radiology Certification
- Advanced training in Dental AI platforms and Overjet imaging technology
Timeline
Dental Office Manager/Receptionist/Claims Specialist
Precision Cosmetic Family Dentistry
03.2021 - 02.2026
Dental Office Manager EFDA
James R. Davis
02.2006 - 03.2022
Associate of Science - EFDA/Dental Xray Certified
Berdan Institute
AI & Technology Metrics
- Supported AI-driven diagnostics contributing to 99–102% collection performance
- 400+ claims processed weekly using AI-enhanced documentation
- Reduced denials through improved imaging accuracy and CDT alignment
- Improved provider adoption of AI tools through hands-on training