Kimberly Gallagher Boyd
Lexington,SC
Summary
Accomplished Dental Practice Manager with 20+ years of experience leading both large multi-provider practices and small private offices. Proven track record of driving operational excellence, optimizing workflows, and building high-performing teams. Expertise in Dentrix Enterprise, with a strong focus on revenue cycle management and achieving 90%+ over-the-counter (OTC) collections.
Highly skilled in financial oversight, including P&L management, insurance coordination, scheduling optimization, and cost control. Known for improving patient experience while increasing office efficiency and profitability. Effective leader and communicator who fosters accountability, staff development, and a positive team culture.
Overview
22
22
years of professional experience
Work History
Dental Practice Manager
The Smilist
Middle Island, New York
07.2024 - Current
- Managed daily operations of dental practice and coordinated team activities.
- Oversaw patient scheduling and ensured efficient appointment management.
- Implemented staff training programs to enhance service quality and compliance.
- Trained new employees on practice protocols and customer service techniques.
- Reviewed patient records for accuracy and completeness prior to treatment.
- Managed daily operations such as billing, accounts receivable and payable, payroll, and employee relations.
- Provided guidance on personnel matters such as disciplinary actions or promotions.
- Collaborated with other departments to ensure smooth operation of the business.
- Coordinated execution and improvement of daily dental office practices.
Office Manager
Bella Smiles Cosmetic And Family Dentistry
Nesconset, NY
09.2019 - 07.2024
- Managed daily operations of dental office and ensured smooth workflow.
- Assisted in staff training and development to enhance team performance.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Supervised staff members, organized schedules and delegated tasks.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Provided training to new hires on office policies and procedures.
- Implemented and maintained company protocols to facilitate smooth daily activities.
Suffolk County Regional Manager
The Smilist
Great Neck, NY
10.2016 - 09.2019
- Overseeing seven locations and working with each location office manager to ensure protocols and policies are being adhered to as well as implementing new procedures.
- 300+ employees in my region.
- Managed staff recruitment, training, and performance evaluations across multiple locations.
- Oversaw budget management and resource allocation for effective regional operations.
- Trained staff on product knowledge, customer service techniques, sales strategies.
- Created and maintained relationships with key customers in the region.
- Analyzed regional financial data to identify areas of growth opportunities.
- Provided mentorship and coaching to staff members throughout the region as needed.
- Monitored team progress towards achievement of goals and objectives set forth by executive management.
- Resolved conflicts between customers and employees within the region.
- Minimized turnover through effective training and employee engagement programs.
- Reviewed monthly reports from individual districts regarding sales figures and other metrics.
- Hired talented, trainable team members, and drove new business strategies to grow revenues.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Dental Billing Department Manager. Personal Asst & Customer Service Representative
Sachem Dental
Holbrook, NY
03.2004 - 10.2016
- Bling Appointments.
- Pre Estimates Customer Service Checking in and checking out patents
- Accounts Receivables
- Schedules and managing
- Managed billing operations for dental services and patient accounts.
- Coordinated patient appointments and ensured timely communication with healthcare providers.
- Assisted patients in completing registration forms and verifying insurance information.
- Educated patients on treatment plans, procedures, and follow-up care requirements clearly.
- Scheduled follow-up appointments and reminders to enhance patient care continuity effectively.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Provided support to patients regarding insurance coverage, payment plans, and other financial matters.
- Passionately focused on providing care and assistance to patients during times of illness or injury.
- Provided administrative support for patient care staff.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Completed insurance verifications and claim forms for patient intake and processing.
- Coordinated with insurance companies to confirm patient coverage and process claims.
- Assisted patients in understanding their care plans and healthcare options.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Provided emotional support and guidance to patients and their families.
Education
Some College (No Degree) - Business Administration
Suffolk Community College
Selden, NYSkills
- Microsoft Office/Word
- EXCEL
- Dentrix Enterprise
- Dexis/Overjet
- Star By Dental Enterprise
- Patient scheduling
- Treatment planning/financing
- Accounts receivable/payable
- Payroll administration
- Office procedures
- Customer service
- Staff training
- Team leadership
- Conflict resolution
- Customer relations
- Banking operations
- Scheduling coordination
- Scheduling and calendar management
- Office management
References
Available upon request
Timeline
Dental Practice Manager
The Smilist
07.2024 - Current
Office Manager
Bella Smiles Cosmetic And Family Dentistry
09.2019 - 07.2024
Suffolk County Regional Manager
The Smilist
10.2016 - 09.2019
Dental Billing Department Manager. Personal Asst & Customer Service Representative
Sachem Dental
03.2004 - 10.2016
Some College (No Degree) - Business Administration
Suffolk Community College