Jaylean Dalman
Port Angeles
Summary
Results-driven dental practice manager with proven success in enhancing operational efficiency and financial performance. Managed a team of seven to optimize patient scheduling and insurance processing, ensuring compliance and high service standards. Committed to utilizing expertise for community impact and professional growth.
Overview
20
20
years of professional experience
Work History
Dental Practice Manager
Swenson Dental Clinic
Port Angeles
01.2017 - Current
- Supervised 7 staff members, organized schedules, and delegated tasks to ensure optimal office performance.
- Managed daily office operations and ensured smooth workflow at a dental clinic.
- Developed and implemented office policies that streamlined operations and improved overall efficiency.
- Analyzed data from various insurances and accounts receivable to identify trends and recommend actionable improvements.
- Maintained and negotiated insurance PPO contracts and credentialing
- Insurance: processing, claims, payments, referrals, pre- authorizations, treatment plans
- Main patient contact for health benefit breakdowns and explanations
- Patient scheduling
- Payment processing
- Accounts receivable/payable
- Prepared accounts receivable reports to track outstanding payments.
- Reconciling patient accounts
- Patient charting
- Maintained filing system for records, correspondence and other documents.
- Ensured HIPAA/WISHA compliance from staff at all times.
Office Manager
John L. Scott Real-estate
Port Angeles
01.2007 - 10.2008
- Coordinated weekly staff meetings for 15 real estate agents to align on goals and updates.
- Streamlined communication between agents, clients, and vendors to ensure timely information exchange.
- Employee/commission payroll and bookkeeping for large revenue business account
- Yearly tax record keeping
- QuickBooks Pro
- Provided customer service support by addressing inquiries and resolving issues.
- Extensive use of computer skills and running front office.
- Assisted in the preparation of marketing materials for property listings.
- Advertising design for listings and coordination weekly with PDN and North West Real Estate Magazine
Education
Bachelor of Business/Masters Accounting - Business/Accounting/CPA
WGU
Salt Lake City, UT01-2028
AA Degree - business and healthcare sciences
Peninsula College
Port Angeles, WA06-2018
CE Credits - Dental Office Management
Dental Coding Certificate -
American Dental Association
Skills
- Dental Office Manager/Practice Manager
- Office Management/ Practice Management
- Dental Practice Software
- Insurance claims, payments, referrals, Pre-Authorizations, and treatment plans
- Patient scheduling
- Accounts receivable/payable
- Accounting and payroll
- HIPAA compliance
- Data analysis
- Policy development
- Staff supervision
- Task delegation
- Team collaboration
- Proficient in these computer skills:
- Microsoft Word
- Microsoft Excel
- Publisher
References
- Angela Tamas ( previous employer) 360-460-7086
- Iisha Shumacher 208-602-4183
- Erica Sponberg 360-912-3590
Timeline
Dental Practice Manager
Swenson Dental Clinic
01.2017 - Current
Office Manager
John L. Scott Real-estate
01.2007 - 10.2008
Bachelor of Business/Masters Accounting - Business/Accounting/CPA
WGU
AA Degree - business and healthcare sciences
Peninsula College
CE Credits - Dental Office Management
Dental Coding Certificate -
American Dental Association