Heather Russell
Whiteville,NC
Summary
Dynamic Dental Practice Manager with a proven track record at Whiteville Family & Cosmetic Dentistry, enhancing patient retention and boosting revenue through strategic operational improvements. Skilled in team leadership and insurance billing, I excel in fostering strong patient relations while driving practice growth and efficiency.
Overview
9
9
years of professional experience
Work History
Dental Practice Manager
Whiteville Family & Cosmetic Dentistry
Whiteville, NC
05.2018 - Current
- Supervise daily operations for a multi-provider dental office serving 50+ patients per day.
- Increased practice revenue through operational improvements and patient retention strategies.
- Manage hiring, training, and performance of 12 clinical and administrative staff.
- Oversee insurance billing, claim resolution, and accounts receivable, reducing outstanding A/R by 30%.
- Ensure compliance with HIPAA, OSHA, and state dental board requirements.
Dental Practice Manager
Northshore Family Dentistry
Sneads Ferry, NC
11.2015 - Current
- Coordinated patient treatment plans, increasing case acceptance rates by 25%.
- Managed appointment scheduling and recall systems to maintain consistent patient flow.
- Trained new staff on practice management software and customer service protocols.
- Acted as liaison between dental providers, patients, and insurance companies.
- Tracked invoices and payments to ensure theaccuracy of accounts receivable and payable information.
- Maintained impeccable office organization to support efficiency, professionalism, and performance objectives.
Education
Associate of Arts - Business Administration
Southern New Hampshire University
Hooksett, NHSkills
- Dental Office Management
- Patient Relations & Retention
- Insurance Verification & Billing
- Team Leadership & Staff Training
- Scheduling & Treatment Planning
- Budgeting & Financial Reporting
- Practice Growth Strategies
- Dental Software: Open Dental
Timeline
Dental Practice Manager
Whiteville Family & Cosmetic Dentistry
05.2018 - Current
Dental Practice Manager
Northshore Family Dentistry
11.2015 - Current
Associate of Arts - Business Administration
Southern New Hampshire University
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