Bonita Miller
Huntsville,AL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
13
13
years of professional experience
Work History
Loan Processor
Inspired For Greatness LLC
02.2022 - Current
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
Field Inspector
ALA Field Service
06.2021 - 02.2024
- Completed thorough written descriptions and took photographs to document conditions.
- Enhanced inspection efficiency by utilizing advanced technology and tools during field assessments.
- Drafted detailed reports on findings of inspections.
- Examined relevant documents prior to inspections in order to become acquainted with property features.
- Facilitated timely resolution of identified problems by promptly communicating findings to appropriate parties for corrective action plans implementation.
Customer Service Representative
Arise
03.2016 - 08.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Home Health Caregiver
Senior Helpers-Huntsville
Huntsville, Alabama
10.2016 - 03.2020
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
- Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
Certified Nursing Assistant
Madison Manor Nursing Home
Madison, Alabama
01.2012 - 03.2016
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
High School Diploma -
Bayside High School
Virginia Beach, VABachelor of Science - Psychology
Oakwood University
Huntsville, AL05.2020
Skills
- Data Entry
- Teamwork and Collaboration
- Information Verification
- Regulatory Compliance
- File Management
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Loan Processor
Inspired For Greatness LLC
02.2022 - Current
Field Inspector
ALA Field Service
06.2021 - 02.2024
Home Health Caregiver
Senior Helpers-Huntsville
10.2016 - 03.2020
Customer Service Representative
Arise
03.2016 - 08.2021
Certified Nursing Assistant
Madison Manor Nursing Home
01.2012 - 03.2016
High School Diploma -
Bayside High School
Bachelor of Science - Psychology
Oakwood University
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