Bonita Miller
Huntsville,AL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Loan Processor
Inspired For Greatness LLC
2022.02 - Current
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
Field Inspector
ALA Field Service
2021.06 - 2024.02
- Completed thorough written descriptions and took photographs to document conditions.
- Enhanced inspection efficiency by utilizing advanced technology and tools during field assessments.
- Drafted detailed reports on findings of inspections.
- Examined relevant documents prior to inspections in order to become acquainted with property features.
- Facilitated timely resolution of identified problems by promptly communicating findings to appropriate parties for corrective action plans implementation.
Customer Service Representative
Arise
2016.03 - 2021.08
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Bayside High School
Virginia Beach, VABachelor of Science - Psychology
Oakwood University
Huntsville, AL05.2020
Skills
- Data Entry
- Teamwork and Collaboration
- Information Verification
- Regulatory Compliance
- File Management
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Loan Processor
Inspired For Greatness LLC
2022.02 - Current
Field Inspector
ALA Field Service
2021.06 - 2024.02
Customer Service Representative
Arise
2016.03 - 2021.08
High School Diploma -
Bayside High School
Bachelor of Science - Psychology
Oakwood University
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