Veronica(aka Bonni) Ward
Gladwin
Summary
Organized Office Employee known for high productivity and efficient task completion. Specialize in administrative support, data entry, and document management. Excel in time management, communication, and problem-solving to enhance office operations and team collaboration. Committed to delivering quality results under tight deadlines.
Overview
41
41
years of professional experience
1973
1973
years of post-secondary education
Work History
Office Staff
Gladwin Family Care
Gladwin
01.2019 - 09.2025
- Managed daily office operations to ensure smooth workflow and efficiency.
- Communicated with team members to address inquiries and resolve issues promptly.
- Organized office supplies, ensuring availability for staff needs and operations.
- Supported billing processes by verifying insurance information and patient details.
- Trained new employees on office protocols and customer service standards.
- Greeted visitors in a professional manner and provided assistance as needed.
- Answered phones and directed customer inquiries to the appropriate staff member.
- Ensured that all office areas were clean, organized, and properly maintained at all times.
- Maintained filing system, both electronic and hard copy.
- Scanned documents into digital format using specialized software applications.
- Performed light bookkeeping tasks such as coding invoices or processing payments.
- Organized office supplies inventory and placed orders when necessary.
- Monitored stock levels of office supplies and reordered items when necessary.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Managed daily office operations and maintained a clean and efficient workspace.
- Coordinated scheduling of appointments and meetings for staff and clients.
- Processed patient records and maintained confidentiality in handling sensitive information.
Cashier/Customer Service
Ashcroft’s/Glen’s
Gladwin
08.1999 - 10.2011
- Processed customer transactions accurately and efficiently at busy retail locations.
- Assisted customers with product inquiries and provided exceptional service.
- Managed cash register operations, including balancing daily cash drawers.
- Maintained a clean and organized checkout area for optimal customer experience.
- Resolved customer complaints professionally while upholding store policies.
- Stocked merchandise on shelves, ensuring items were displayed attractively.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Cook
Gladwin Hospital
Gladwin
03.2001 - 09.2011
- Prepared meals following dietary guidelines for patient needs.
- Maintained cleanliness and organization of kitchen areas and equipment.
- Adhered to food safety regulations to prevent contamination risks.
- Operated kitchen equipment safely and efficiently during food preparation.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Used standardized recipes and other instructions to prepare food.
- Set up and performed initial prep work for soups, sauces, and salads.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Set up work stations prior to opening to minimize prep time.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Distributed food to service staff for prompt delivery to customers.
Cashier/Assistant Manager/Manager
Rite Aid
Gladwin
08.1984 - 05.1991
- Managed daily operations and workflow of cashier team.
- Trained and supervised new cashiers on policies and procedures.
- Oversaw cash register functions and ensured accuracy in transactions.
- Assisted customers with inquiries and resolved issues effectively.
- Coordinated scheduling to ensure adequate staffing during peak hours.
- Implemented store promotions to enhance customer engagement and sales.
- Assisted customers with questions, complaints, and issues regarding their purchases or accounts.
- Processed payments from customers using various payment methods such as credit cards or cash.
- Performed duties of a cashier when needed during peak periods or staff shortages.
- Identified potential theft risks within the store environment by monitoring suspicious activity.
- Organized daily banking activities including deposits, withdrawals, transfers, and check cashing.
- Participated in meetings with other managers to discuss operational plans or initiatives.
- Implemented operational procedures such as opening and closing procedures for the store.
- Prepared weekly schedules for cashiers based on customer demand and staffing availability.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Built and maintained working relationships with peers and upper management.
- Verified customer age requirement for alcohol or tobacco purchases.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Used Point of Sale register system to complete transactions.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Led team meetings to communicate goals and foster a positive work environment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Education
Ursuline Academy
Louisville, KySome College (No Degree) - Nursing
Mid-Michigan Community Collage
Harrison, MISkills
- Office operations
- Patient record management
- Filing system maintenance
- Light bookkeeping
- Appointment scheduling
- Cash handling
- Attention to detail
- Effective communication
- Verbal communication
- File organization
- Medical records management
- Professional and mature
- Self-starter
- Valid Driver's license
- Delivery scheduling
- Billing and coding
- Inventory tracking
- Bank deposit reconciliation
- Filing systems knowledge
- Vendor relationship management
- Call handling
Timeline
Office Staff
Gladwin Family Care
01.2019 - 09.2025
Cook
Gladwin Hospital
03.2001 - 09.2011
Cashier/Customer Service
Ashcroft’s/Glen’s
08.1999 - 10.2011
Cashier/Assistant Manager/Manager
Rite Aid
08.1984 - 05.1991
Ursuline Academy
Some College (No Degree) - Nursing
Mid-Michigan Community Collage