Bonnie Allison
Little Rock,AR
Summary
Dynamic ED Registrar with a proven track record at Arkansas Heart Hospital, excelling in patient registration and compliance. Leveraged strong problem-solving abilities and adaptability to enhance patient satisfaction and streamline processes. Recognized for improving operational efficiency while maintaining medical documentation and delivering exceptional customer service.
Overview
7
7
years of professional experience
Work History
ED Registrar
Arkansas Heart Hospital
1701 S Shackleford
05.2024 - Current
- Improved patient care by efficiently managing high-volume emergency department cases and prioritizing urgent needs.
- Registered and verified patient records before triage with most up-to-date information.
ED Registrar
Saline Memorial Hospital
1 Medical Park Drive
03.2023 - 02.2024
- Maintained current knowledge base regarding insurance information and managed care guidelines.
- Played an integral role in improving overall patient satisfaction by providing timely updates on wait times or anticipated delays and addressing concerns proactively.
- Demonstrated adaptability in high-pressure situations, quickly adjusting treatment plans based on evolving patient needs or changing circumstances.
- Verified financial and insurance information using appropriate database retrieval systems.
Team Leader Manager
Harps Grocery Store
1515 AR-5
06.2020 - 12.2022
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Package Handler
FedEx
8 INDUSTRIAL PARKWAY
08.2021 - 03.2022
- Followed safety regulations to maintain safe work environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Used hand-held scanners and physical logs to accurately track item movements.
Office Assistant
Quality Senior Care
17724 I-30 #5
01.2018 - 09.2020
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Expedited document processing with accurate data entry and timely filing.
Education
GED -
Bauxite High School
Bauxite, AR05-2018
Skills
- Medical documentation
- Customer service
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational skills
- Cash handling
- Patient registration
- Adaptability
Timeline
ED Registrar
Arkansas Heart Hospital
05.2024 - Current
ED Registrar
Saline Memorial Hospital
03.2023 - 02.2024
Package Handler
FedEx
08.2021 - 03.2022
Team Leader Manager
Harps Grocery Store
06.2020 - 12.2022
Office Assistant
Quality Senior Care
01.2018 - 09.2020
GED -
Bauxite High School