Bonnie Anderson Colon
Parsons,KS
Summary
Patient-focused Customer Care Provider, equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts. Dependable team member trained in register operations and customer service. Analytical Private Duty Registered Nurse with 4 years of experience. Successful at providing accurate assessments and managing in-home care services independently with minimal direction. Collaborates with physicians and multidisciplinary team members to facilitate palliative care to meet patient goals.
Overview
5
5
years of professional experience
Work History
Home Care Services
Bonnies Home Care Support
Parsons/Coffeyville, KS
10.2022 - Current
- Maintained clean and well-organized environment for client happiness and safety.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Improved patient outlook and daily living through compassionate care.
- Assisted with client personal care needs to foster independence and well-being.
- Provided advice and guidance to clients on in-home care services, such as housekeeping, meal preparation, transportation, and medication management.
Customer Care Provider/CSR
Integrated Bahavioral Technologies
Parsons, KS
02.2022 - 08.2022
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Updated databases with new and modified customer data.
Care Provider/HOME CARE Provider/Customer Care Provider/CSR, Sales
Mosaic Sales Solutions
Girard, KS
10.2021 - 02.2022
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Assisted with client personal care needs to foster independence and well-being.
Care Provider/CSR
Witchita Attendant Care Services
Coffeyville, KS
10.2020 - 08.2021
- Maintained clean and well-organized environment for client happiness and safety.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Supervised medication administration, personal hygiene and other activities of daily living.
Home Care Provider/CSR
Windsor Place At Home Care
Cherryvale, KS
02.2019 - 04.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Education
Bachelor of Science - BSBA GPA 3.5
Colorado Technical University
Colorado Springs, CO09.2013
Associate of Arts - Psychology
Aims Community College
Greeley, CO05.1986
LinkedIn/Bonnie Anderson Colon
Skills
- Patient relations
- Patient safety
- Records maintenance
- Good work ethic
Timeline
Home Care Services
Bonnies Home Care Support
10.2022 - Current
Customer Care Provider/CSR
Integrated Bahavioral Technologies
02.2022 - 08.2022
Care Provider/HOME CARE Provider/Customer Care Provider/CSR, Sales
Mosaic Sales Solutions
10.2021 - 02.2022
Care Provider/CSR
Witchita Attendant Care Services
10.2020 - 08.2021
Home Care Provider/CSR
Windsor Place At Home Care
02.2019 - 04.2021
Bachelor of Science - BSBA GPA 3.5
Colorado Technical University
Associate of Arts - Psychology
Aims Community College
LinkedIn/Bonnie Anderson Colon
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