Bonnie Briggs
Madison,AL
Summary
Results-driven banking and customer service professional with over 20 years of progressive experience in retail banking, mortgage processing, insurance, and team leadership. Proven expertise in client relationship management, loan processing (Conventional & FHA), compliance, and training. Known for strong communication, problem-solving, and organizational skills. Currently a dedicated Stay-at-Home Mom, eager to re-enter the workforce and contribute transferable skills to a growth-oriented organization.
Overview
15
15
years of professional experience
Work History
Stay-at-Home Mom
02.2025 - Current
- Managed household operations, budgeting, scheduling, and childcare for family relocation from Texas to Alabama
- Honed time management, multitasking, conflict resolution, and communication skills in a high-demand environment
Universal Banker III
Commercial National Bank
09.2024 - 01.2025
- Delivered exceptional customer service while processing high-volume transactions, opening accounts, and balancing cash drawers/ATMs with 100% accuracy
- Resolved escalated customer issues using in-depth knowledge of bank policies, products, and fraud detection protocols
- Trained and mentored junior staff on compliance, sales techniques, and operational efficiency
Customer Service Manager
Tommy Neal State Farm
05.2023 - 08.2024
- Supervised team performance, conducted training, and implemented strategies that improved customer satisfaction and retention
- Handled complex customer inquiries and complaints, consistently achieving positive resolutions
- Supported policy sales and service for auto, home, and life insurance products
Mortgage Processor
Cadence Bank
05.2021 - 05.2023
- Processed 10–15 Conventional and FHA loans per month using Encompass, from application to closing
- Collaborated with loan officers, underwriters, title companies, and realtors to ensure timely approvals and clear-to-close status
- Reviewed 1003 applications, ordered DU findings, appraisals, credit reports, and tax transcripts
Mortgage Processor
Guaranty Bank & Trust
12.2020 - 05.2021
- Managed pipeline of 12+ loans monthly with a focus on accuracy, compliance, and rapid turnaround
- Maintained strong relationships with external partners and assisted borrowers through the underwriting process
Loan Administrative Officer | Head Teller | Location Manager
Guaranty Bank & Trust
06.2010 - 12.2020
- Advanced through multiple roles of increasing responsibility over 10+ years
- Processed real estate, consumer, and commercial loans; prepared documentation and coordinated with credit analysts and underwriters
- Led branch operations, trained staff, ensured compliance, and promoted bank products to meet sales goals
- Resolved customer issues, investigated discrepancies, and maintained accurate loan files
Education
Associate of Applied Science - General Studies
Texarkana College
Texarkana, TX05.2017
High School Diploma - undefined
Pleasant Grove High School
Texarkana, TX05.2005
Skills
- Conventional and FHA mortgage processing
- Encompass Desktop Underwriter Credit Plus
- Customer Relationship Management
- Training & Team Leadership
- Conflict Resolution & De-escalation
- Regulatory Compliance & Fraud Detection
- Microsoft Office Suite Database Management
- Sales & Cross-Selling Techniques
- Analytical and critical thinking
- Remote office availability
- Self-motivated individual
Timeline
Stay-at-Home Mom
02.2025 - Current
Universal Banker III
Commercial National Bank
09.2024 - 01.2025
Customer Service Manager
Tommy Neal State Farm
05.2023 - 08.2024
Mortgage Processor
Cadence Bank
05.2021 - 05.2023
Mortgage Processor
Guaranty Bank & Trust
12.2020 - 05.2021
Loan Administrative Officer | Head Teller | Location Manager
Guaranty Bank & Trust
06.2010 - 12.2020
High School Diploma - undefined
Pleasant Grove High School
Associate of Applied Science - General Studies
Texarkana College