Julie Jackson
McDonough
Summary
Results-driven Mortgage Loan Officer with extensive experience in mortgage lending, loan origination, loan processing, and client relationship management. Proven ability to guide borrowers through the home financing process with professionalism, accuracy, and exceptional customer service. Skilled in FHA, VA, USDA, Conventional, Jumbo, Construction, and Renovation loan programs. Adept at analyzing financial documentation, building Realtor and referral partner relationships, and ensuring regulatory compliance while delivering timely loan closings.
Overview
13
13
years of professional experience
Work History
Mortgage Loan Officer
AnnieMac
04.2026 - Current
- Assist clients with residential mortgage financing solutions including purchase and refinance transactions.
- Analyze borrower credit, income, assets, and financial documentation to determine loan eligibility.
- Educate clients on FHA, VA, USDA, Conventional, Jumbo, and specialty loan programs.
- Build and maintain relationships with Realtors, builders, and referral partners to generate business growth.
- Guide borrowers through the mortgage process from application through closing while ensuring compliance.
- Maintain strong communication with underwriters, processors, title companies, and clients to ensure smooth closings.
- Provide exceptional customer service while meeting production goals and deadlines.
Mortgage Loan Officer
Liberty Federal Credit Union
07.2025 - 04.2026
- Exceptional client relationship management and customer service.
- Built and maintained strong Realtor and business partner networks.
- Guided borrowers through the mortgage process with clarity and confidence.
- Analyzed credit, income, and assets to ensure loan qualification.
- Provided tailored financing solutions based on client needs.
- Managed loans efficiently in fast-paced, high-volume environments.
- Remote (GA)
Mortgage Loan Officer Assistant
BMO Bank
07.2023 - 05.2025
- Supported loan officers by managing client communication and documentation.
- Coordinated with underwriters, processors, and clients to meet lending requirements.
- Managed loans from origination to closing with proactive updates.
- Remote (GA)
Mortgage Loan Officer Assistant
KeyBank
02.2021 - 07.2023
- Assisted customers with mortgage applications and documentation.
- Collaborated with underwriting and processing teams to expedite approvals.
- Maintained high customer satisfaction through proactive communication.
- Remote (GA)
Senior Mortgage Loan Processor
KeyBank
02.2020 - 02.2021
- Managed purchase loan pipelines with strict closing timelines.
- Collected and reviewed credit, income, and asset documentation.
Mortgage Loan Post Closer
HSBC Bank
12.2018 - 02.2020
- Reviewed funded loan packages for compliance and investor submission.
- Resolved post-closing issues with title companies and internal teams.
- Remote (NY)
Sr. Mortgage Loan Processor
HSBC Bank
12.2016 - 02.2018
- Managed pipelines of condos, co-ops, and new construction projects.
- Achieved an 80% first-submission approval rate.
- Awarded Golden Heart Lapel Pin for perfect customer rating scores.
- Remote (NY)
Collector Specialist II
HSBC Bank
12.2013 - 05.2016
- Negotiated repayment plans for overdue accounts while maintaining compliance.
- Remote (NY)
Collector Specialist
Admin Recovery
12.2012 - 12.2013
- Specialized in Spanish-speaking accounts and curing delinquencies.
- Remote (NY)
Education
English and History
Erie Community College
Williamsville, NYCosmetology License -
Bilingual Program - Spanish
Palabra De Vida
Skills
- Mortgage Loan Origination
- FHA / VA / USDA / Conventional Loans
- Jumbo & Construction Loans
- Credit & Income Analysis
- Customer Relationship Management
- Regulatory Compliance
- Loan Processing & Documentation
- Sales & Business Development
- Purchase & Refinance Transactions
- Pipeline Management
- Communication & Negotiation
- Problem Solving & Time Management
Community Service
- Volunteer, "Haircuts for Those in Need", Buffalo, NY
- Youth mentorship, Lancaster, NY
- Humanitarian work, Bolivia, Dominican Republic, Argentina
Education And Professional Development
- Coursework in English and History, Erie Community College, Williamsville, NY
- Google Cybersecurity Certificate, In Progress
- Cosmetology License
- Bilingual Program - Spanish, Palabra De Vida, Argentina
Timeline
Mortgage Loan Officer
AnnieMac
04.2026 - Current
Mortgage Loan Officer
Liberty Federal Credit Union
07.2025 - 04.2026
Mortgage Loan Officer Assistant
BMO Bank
07.2023 - 05.2025
Mortgage Loan Officer Assistant
KeyBank
02.2021 - 07.2023
Senior Mortgage Loan Processor
KeyBank
02.2020 - 02.2021
Mortgage Loan Post Closer
HSBC Bank
12.2018 - 02.2020
Sr. Mortgage Loan Processor
HSBC Bank
12.2016 - 02.2018
Collector Specialist II
HSBC Bank
12.2013 - 05.2016
Collector Specialist
Admin Recovery
12.2012 - 12.2013
English and History
Erie Community College
Cosmetology License -
Bilingual Program - Spanish
Palabra De Vida