Julie Jackson
McDonough,USA
Summary
Results-driven Mortgage Loan Officer with extensive experience in mortgage lending, loan origination, loan processing, and client relationship management. Proven ability to guide borrowers through the home financing process with professionalism, accuracy, and exceptional customer service. Skilled in FHA, VA, USDA, Conventional, Jumbo, Construction, and Renovation loan programs. Adept at analyzing financial documentation, building Realtor and referral partner relationships, and ensuring regulatory compliance while delivering timely loan closings.
Overview
14
14
years of professional experience
Work History
Home Loan Consultant
Ridgeland Mortgage
McDonough, Georgia
07.2026 - Current
- Guided clients through mortgage application processes and documentation requirements.
- Evaluated financial profiles to recommend suitable loan products and terms.
- Collaborated with underwriters to address concerns and expedite loan approvals.
- Assisted clients in understanding home loan options and processes.
- Evaluated financial documents to determine mortgage eligibility and risk factors.
- Provided personalized mortgage solutions tailored to client needs and preferences.
- Collaborated with real estate agents to facilitate smooth loan transactions.
- Educated clients on credit scores and their impact on loan applications.
- Developed strong relationships with clients through effective communication and support.
- Streamlined loan processing workflows to enhance efficiency and client satisfaction.
- Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
- Attended weekly sales meetings to discuss new products, marketing strategies, industry trends.
- Provided excellent customer service throughout the entire lending process.
- Ensured compliance with federal laws pertaining to consumer protection regulations.
- Managed pipeline of approved loans from pre-qualification through closing stages.
- Analyzed financial data, credit reports, and other related documents for loan applications.
- Verified all information on the loan application was accurate and complete.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Approved or denied loan applications and explained reasoning behind decisions.
Mortgage Loan Officer
AnnieMac
McDonough, Georgia
04.2026 - 07.2026
- Assist clients with residential mortgage financing solutions including purchase and refinance transactions.
- Analyze borrower credit, income, assets, and financial documentation to determine loan eligibility.
- Educate clients on FHA, VA, USDA, Conventional, Jumbo, and specialty loan programs.
- Build and maintain relationships with Realtors, builders, and referral partners to generate business growth.
- Guide borrowers through the mortgage process from application through closing while ensuring compliance.
- Maintain strong communication with underwriters, processors, title companies, and clients to ensure smooth closings.
- Provide exceptional customer service while meeting production goals and deadlines.
- Conducted interviews with prospective clients to gather information regarding loan applications.
- Analyzed financial data obtained from customers including income, assets and liabilities to determine loan feasibility.
- Assessed customer financial status and credit worthiness to determine eligibility for mortgage loans.
- Developed relationships with real estate agents, builders and other referral sources in order to generate business leads.
- Informed customers of application deadlines, approvals and denials.
- Monitored customer accounts throughout the life cycle of each loan transaction.
Mortgage Loan Officer
Liberty Federal Credit Union
McDonough, Georgia
07.2025 - 04.2026
- Exceptional client relationship management and customer service.
- Built and maintained strong Realtor and business partner networks.
- Guided borrowers through the mortgage process with clarity and confidence.
- Analyzed credit, income, and assets to ensure loan qualification.
- Provided tailored financing solutions based on client needs.
- Managed loans efficiently in fast-paced, high-volume environments.
- Educated clients on various mortgage options and interest rates available.
- Informed customers of loan application requirements and deadlines.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Guided applicants through the loan process, from application to closing.
- Utilized CRM systems to effectively manage client interactions and follow-ups.
- Identified lending risks and implemented strategies to reduce loan defaults.
Lyft Driver
Lyft
Atlanta, Georgia
05.2025 - 07.2025
- Driving clients from point A to point B, and building a rapport with clients. Always receiving five stars.
- Provided safe and reliable transportation to passengers across various routes.
- Maintained vehicle cleanliness and performed routine maintenance checks regularly.
- Communicated effectively with riders to ensure a positive experience throughout the trip.
Mortgage Loan Officer Assistant
BMO Bank
McDonough, Georgia
07.2023 - 05.2025
- Supported loan officers by managing client communication and documentation.
- Coordinated with underwriters, processors, and clients to meet lending requirements.
- Managed loans from origination to closing with proactive updates.
- Prepared and organized loan files for timely submission to underwriting departments.
- Provided customer support by answering inquiries regarding mortgage products and services.
- Analyzed loan files and reviewed client income, assets and credit to verify compliance to specific underwriting criteria and input new loans into designated software.
- Generated estimates clients requested, sent pre-approval letters to agents and confirmed receipt of verification of employment documentation.
- Ordered, prepared and verified documents necessary for loan to close in compliance, on time and without last-minute surprises.
- Liaised between borrowers and realtors, title companies and loan company management.
- Prepared complete packages to be sent to underwriting.
- Generated weekly pipeline updates for management team members.
- Assisted Mortgage Loan Officers with loan pre-qualifications by gathering and verifying customer financial information.
- Answered questions from both internal staff members as well as external customers regarding the status of their loans.
- Maintained updated knowledge of current lending regulations and guidelines.
Mortgage Loan Officer Assistant
KeyBank
McDonough, Georgia
02.2021 - 07.2023
- Assisted customers with mortgage applications and documentation.
- Collaborated with underwriting and processing teams to expedite approvals.
- Maintained high customer satisfaction through proactive communication.
- Remote (GA)
- Assisted loan officers in processing mortgage applications and documentation.
- Prepared and organized loan files for timely submission to underwriting departments.
- Provided customer support by answering inquiries regarding mortgage products and services.
- Analyzed loan files and reviewed client income, assets and credit to verify compliance to specific underwriting criteria and input new loans into designated software.
- Prepared loan applications and documents by gathering required information from customers.
- Generated weekly pipeline updates for management team members.
- Coordinated with closing agents to ensure a smooth closing process for customers' loans.
- Conducted follow up calls with clients regarding outstanding documents needed for approval of their loans.
- Assisted in marketing and outreach efforts to attract new clients.
- Monitored pipeline and loan progress from application to closing, keeping all parties informed, and timely processing of all loans.
Senior Mortgage Loan Processor
KeyBank
Lancaster, New York
02.2020 - 02.2021
- Managed purchase loan pipelines with strict closing timelines.
- Collected and reviewed credit, income, and asset documentation.
- Reviewed financial documents for compliance with lending regulations and guidelines.
- Coordinated communication between borrowers, lenders, and real estate agents throughout transactions.
- Managed loan files in the system, ensuring all documentation was complete and organized.
- Trained junior processors on best practices and company policies for loan processing.
- Prepared loan packages for underwriting, including ordering title reports, credit reports, appraisals, verifications of employment and other documentation as required.
- Managed a high volume of incoming calls from customers inquiring about their mortgage application status.
- Created detailed reports summarizing current pipelines and outstanding tasks requiring attention.
- Assisted Loan Officers in resolving customer issues related to their mortgages by troubleshooting potential solutions or escalating them when necessary.
- Provided guidance to Loan Officers on complex loan products or processes.
- Actively monitored the daily pipeline to ensure timely closings of loans in process.
- Filed completed packages quickly and efficiently.
- Contacted outside sources, references and vendors to verify client financial information.
Mortgage Loan Post Closer
HSBC Bank
Depew, New York
12.2018 - 02.2020
- Reviewed funded loan packages for compliance and investor submission.
- Resolved post-closing issues with title companies and internal teams.
- Remote (NY)
- Reviewed closing documents for compliance with bank regulations and policies.
- Managed post-closing processes, ensuring timely document submissions to authorities.
- Collaborated with title companies to resolve discrepancies in closing documents.
- Maintained organized records of closed loans for future reference and audits.
- Reviewed closing documents to ensure accuracy and compliance with state laws, regulations and company policies.
- Performed various administrative tasks including filing, scanning, faxing, copying.
- Performed post-closing checks of mortgage loan documentation.
Sr. Mortgage Loan Processor
HSBC Bank
Depew, New York
12.2016 - 02.2018
- Managed pipelines of condos, co-ops, and new construction projects.
- Achieved an 80% first-submission approval rate.
- Awarded Golden Heart Lapel Pin for perfect customer rating scores.
- Remote (NY)
- Reviewed mortgage applications for accuracy and completeness.
- Verified borrower financial documents against underwriting guidelines.
- Managed loan processing timelines to ensure timely closings.
- Assisted in training junior processors on industry standards and protocols.
- Resolved discrepancies in loan documentation through effective problem-solving.
- Analyzed applicant financial status, credit history and property appraisal to determine feasibility of granting loans.
- Prepared loan packages for underwriting, including ordering title reports, credit reports, appraisals, verifications of employment and other documentation as required.
- Managed a high volume of incoming calls from customers inquiring about their mortgage application status.
- Actively monitored the daily pipeline to ensure timely closings of loans in process.
- Provided guidance to Loan Officers on complex loan products or processes.
Collector Specialist II
HSBC Bank
Depew, New York
12.2013 - 05.2016
- Negotiated repayment plans for overdue accounts while maintaining compliance.
- Managed collections process for delinquent accounts with effective communication strategies.
- Negotiated payment plans with customers to facilitate debt resolution and compliance.
- Resolved customer inquiries regarding account status and payment options efficiently.
- Ensured compliance with banking regulations during the collections process diligently.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Provided guidance and assistance to customers who were facing financial difficulties.
- Processed payments over phone and set up recurring drafts.
- Met demands of busy collections group by performing high volume of daily calls.
- Managed customer accounts by obtaining payment information and updating records.
Collector Specialist
Admin Recovery
Williamsville, New York
12.2012 - 12.2013
- Specialized in Spanish-speaking accounts and curing delinquencies.
- Managed client accounts to ensure timely collection of outstanding debts.
- Communicated with clients to negotiate payment plans and resolve disputes.
- Educated clients about their financial responsibilities and available payment options.
- Met demands of busy collections group by performing high volume of daily calls.
- Reviewed accounts to determine payment plan compliance.
- Conducted skip tracing to locate missing customers with overdue accounts.
- Utilized various software programs to track customer transactions, manage data entry tasks, generate reports.
Education
English and History
Erie Community College
Williamsville, NYCosmetology License -
Bilingual Program - Spanish
Palabra De Vida
Skills
- Proficient in untangling complex income variables
- Mortgage Loan Origination
- FHA / VA / USDA / Conventional Loans
- Jumbo & Construction Loans
- Credit & Income Analysis
- Customer Relationship Management
- Regulatory Compliance
- Loan Processing & Documentation
- Sales & Business Development
- Purchase & Refinance Transactions
- Pipeline Management
- Communication & Negotiation
- Problem Solving & Time Management
- Relationship selling
- Financial analysis aptitude
- Skilled in dissecting complex financial data
Timeline
Home Loan Consultant
Ridgeland Mortgage
07.2026 - Current
Mortgage Loan Officer
AnnieMac
04.2026 - 07.2026
Mortgage Loan Officer
Liberty Federal Credit Union
07.2025 - 04.2026
Lyft Driver
Lyft
05.2025 - 07.2025
Mortgage Loan Officer Assistant
BMO Bank
07.2023 - 05.2025
Mortgage Loan Officer Assistant
KeyBank
02.2021 - 07.2023
Senior Mortgage Loan Processor
KeyBank
02.2020 - 02.2021
Mortgage Loan Post Closer
HSBC Bank
12.2018 - 02.2020
Sr. Mortgage Loan Processor
HSBC Bank
12.2016 - 02.2018
Collector Specialist II
HSBC Bank
12.2013 - 05.2016
Collector Specialist
Admin Recovery
12.2012 - 12.2013
English and History
Erie Community College
Cosmetology License -
Bilingual Program - Spanish
Palabra De Vida
Education And Professional Development
- Coursework in English and History, Erie Community College, Williamsville, NY
- Google Cybersecurity Certificate, In Progress
- Cosmetology License
- Bilingual Program - Spanish, Palabra De Vida, Argentina
Community Service
- Volunteer, "Haircuts for Those in Need", Buffalo, NY
- Youth mentorship, Lancaster, NY
- Humanitarian work, Bolivia, Dominican Republic, Argentina
Education And Professional Development
- Coursework in English and History, Erie Community College, Williamsville, NY
- Google Cybersecurity Certificate, In Progress
- Cosmetology License
- Bilingual Program - Spanish, Palabra De Vida, Argentina