Bonnie Callais
Alcoa,TN
Summary
Professional seeking return to the manufacturing industry, or opportunity to utilize well versed experience. Skilled in materials management with experience in shipping, receiving, inventory control, planning and scheduling, ability to improve through lean manufacturing, assure on time deliveries, knowledge of inventory management systems and procedures, effective in internal and external customer service, and sales.
Overview
24
24
years of professional experience
Work History
Instacart Shopper
INSTCART
03.2020 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Food Delivery Driver
Uber Eats
02.2020 - Current
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
PLANET FORWARD/ADIENT
ADIENT
04.2021 - 06.2021
- Temporary position due to layoffs from Covid constraints. Filled in for a planner who was taking vacation and assisted with annual inventory.
- Completed logs and reports detailing production data such as volume and materials used and documented shipping activity.
- Monitored and optimized inventory, and reordered materials as required.
CALL CENTER ROOM SERVICE\NUTRITION
CROTHALL HEALTHCARE\COMPASS
07.2020 - 04.2021
- Placed orders for high volume call center and offered alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences.
- Responsive to patient’s needs at all times. Resolves patient concerns or complaints immediately and/or report needed assistance to supervisor as appropriate.
- Complied with dietary restrictions on modified diets to ensure food preferences are met within guidelines of diet order limitations.
- Adhered to facility confidentiality and patient’s rights policy as outlined in facility’s HIPAA policies and procedures.
'
CALL CENTER/SALES AND SERVICE SPECIALIST
TALBOTS CUSTOMER SERVICE CENTER
09.2019 - 04.2021
- Managed high volume incoming calls\chats in regards to placing orders, issuing refunds and returns.
- Build and maintain interest in product throughout calls and maximize experience for customers.
- Demonstrated proficiency on all PC based systems.
- Displayed strong interpersonal, listening, verbal, and written skills to work with multiple associates in stores and within contact center.
CALL CENTER/SALE AND CUSTOMER SERVICE
SOUTHEAST BANK
10.2018 - 07.2020
- Provided account information to include; mortgage details, account product details, interest rates and other general information
- Fulfill requests for account maintenance such as, installment payments on loans and mortgages, transferred funds, placed stop payments, and debit card blocks.
- Cross sell bank products and services to incoming calls to suit customers needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
LEAD SALES ASSOCIATE
DOLLAR GENERAL
01.2017 - 08.2017
- Acted In lead capacity in absence of assistant and store manager to include open\close of registers and store.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Trained new team members on sales software systems and operation.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
CUSTOMER ACCOUNT MANAGER, ADMINISTRATIVE ASSISTANT
SPIREON INC
09.2011 - 11.2016
- Corresponded with customers on training of product and services.
- Coordinate with order processing to ensure delivery commitments.
- On boarded new customers and captured accurate information in CRM.
- Communicate directly with sales representatives to provide timely and accurate support.
RECEIVING SUPERVISOR / PRODUCTION PLANNER
WATERMARK SPORTS\CONFLUENCE KAYAKS
01.2002 - 12.2004
- Managed relations of material flow, receiving, inventory management, and product launches.
- Established cycle counting program that improved inventory turns, and reduced shrink.
- Trained and supervised receiving staff members.
- Managed production planning for a four-month time frame for raw material needs.
- Eliminated plant shut downs by improving on time raw materials needs.
- Created parts locating system that improved receiving raw material efficiency.
- Assisted in streamlining production and assembly line through lean manufacturing methods.
Production Planner
HARTNESS INTERNATIONAL\ITW HARTNESS
01.2000 - 12.2003
- Established proven record of career growth and achievements with this industrial packaging machine manufacturer. Contributed leadership support in areas including inventory management, order fulfillment, and production planning.
- Created orders for subassemblies; maintained orders of multi-level bills; tracked component parts; expedited orders due to customer demands; scheduled parts for assembly; and maintained bill of materials.
- Improved on time delivery of product to maximize production efficiency and minimize on hand inventory costs.
- Coordinated implementation of new processes that improved production planning operations through lean manufacturing methods.
- As a Machine Shop Coordinator, managed production activities in the machine shop and provided critical support to 15 machinists to ensure that product output exceeded expectations.
- As a parts order representative, created orders, calculated lead times based on customer demands, generated computer aided draw
Education
Bachelor of Science - Business
University of Phoenix
Tempe, AZ04.2010
Skills
- Supply Chain Management
- JIT Inventory
- Process Improvement
- Cycle Counts
- Material Requirements
- Customer Demand
- Business Management
- Customer Retention/Crisis Management/Sales
- Best Practices and Benchmarking
Timeline
PLANET FORWARD/ADIENT
ADIENT
04.2021 - 06.2021
CALL CENTER ROOM SERVICE\NUTRITION
CROTHALL HEALTHCARE\COMPASS
07.2020 - 04.2021
Instacart Shopper
INSTCART
03.2020 - Current
Food Delivery Driver
Uber Eats
02.2020 - Current
CALL CENTER/SALES AND SERVICE SPECIALIST
TALBOTS CUSTOMER SERVICE CENTER
09.2019 - 04.2021
CALL CENTER/SALE AND CUSTOMER SERVICE
SOUTHEAST BANK
10.2018 - 07.2020
LEAD SALES ASSOCIATE
DOLLAR GENERAL
01.2017 - 08.2017
CUSTOMER ACCOUNT MANAGER, ADMINISTRATIVE ASSISTANT
SPIREON INC
09.2011 - 11.2016
RECEIVING SUPERVISOR / PRODUCTION PLANNER
WATERMARK SPORTS\CONFLUENCE KAYAKS
01.2002 - 12.2004
Production Planner
HARTNESS INTERNATIONAL\ITW HARTNESS
01.2000 - 12.2003
Bachelor of Science - Business
University of Phoenix
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