Summary
Overview
Work History
Education
Skills
Certifications
References
Timeline
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Bonnie Castillo

Metairie,LA

Summary

Dedicated and proactive professional with extensive experience in customer support and problem-solving roles. Adept at taking initiative, embracing challenges, and continuously improving both personally and as part of a team. Passionate about delivering exceptional service and building strong relationships with clients and colleagues.

Overview

28
28
years of professional experience

Work History

Photographer

Self Employed Services
Metairie, Louisiana
08.2005 - Current
  • Took ownership of projects, ensuring high-quality photographic results from setup to post-production.
  • Embraced new challenges by continuously learning and adapting to advancements in photographic technology.
  • Fostered strong relationships with clients and collaborators to achieve desired outcomes.

Beverage Server

Caesar’s Entertainment (formally Harrah’s)
New Orleans, Louisiana
10.1999 - Current

• Provided exceptional customer service, anticipating and addressing needs efficiently.

• Embraced a team-oriented approach, contributing ideas to improve team performance.

• Trained and mentored new employees, fostering a supportive and collaborative work environment.

• Recognized for resilience and balanced demeanor during high-pressure situations.

Bank Teller

Bank One
New Orleans, Louisiana
04.1997 - 07.1999
  • Delivered excellent customer service by intuitively solving client issues and proactively addressing their needs.
  • Managed cash transactions with precision, adhering to security protocols.
  • Demonstrated strong communication skills, clearly explaining banking services and procedures to customers.
  • Within the year to year and half I was at the bank I went from teller to taking care of the ATM. I also learned to audit our float tellers. I then became the main vault teller. After I started to open the bank on Saturdays. Before I left I learned to order money for the bank.

Education

Bachelor of Arts - Fine Arts-Photography

University of New Orleans
New Orleans, LA
05-2005

Associate of Arts - General Studies

Delgado Community College
New Orleans, LA
05-1996

Some College (No Degree) - Notarial Law

State of Louisiana
New Orleans, LA

Skills

  • Exceptional communication (written and verbal)
  • Strong problem-solving abilities
  • Team collaboration and support
  • Customer relationship management
  • Resilience and adaptability
  • Continuous learning and self-improvement

Certifications

  • Technical Support Fundamentals Exp. Completion date: Feb. 2025
  • Google IT Support Professional Certfication: Date of Completion: Feb. 2025
  • Customer Service Excellence: 2023
  • Visual Design in Photography: 2022
  • Effective Communication Skills: 2023

References

  • Miles Tully
  • Director of F&B- Caesar’s Entertainment
  • milestully@caesars.com
  • (504)533-6000 ext. 6553
  • Latonya Smith
  • Manager of F&B- Caesar’s Ent.
  • latonyasmith@harrahs.com
  • (504)533-6000 ext. 6089
  • Kimberly Jacob
  • Coworker-Beverage Server
  • kimjacob@hotmail.com
  • (504)723-6709

Timeline

Photographer

Self Employed Services
08.2005 - Current

Beverage Server

Caesar’s Entertainment (formally Harrah’s)
10.1999 - Current

Bank Teller

Bank One
04.1997 - 07.1999

Bachelor of Arts - Fine Arts-Photography

University of New Orleans

Associate of Arts - General Studies

Delgado Community College

Some College (No Degree) - Notarial Law

State of Louisiana
Bonnie Castillo