Bonnie Chevalier
Reno,NV
Summary
Proven Registered Nurse Case Manager with a track record of enhancing patient outcomes at Sierra Nevada Healthcare Systems. Skilled in care coordination and emotional intelligence, demonstrated through improved patient satisfaction scores by over 30%. Specializes in chronic disease management and patient advocacy, ensuring comprehensive care and support. Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
41
41
years of professional experience
Work History
Registered Nurse Case Manager
Sierra Nevada Healthcare Systems
11.2012 - Current
- Evaluated patient progress and adjusted care plans accordingly, ensuring continuity of care across all healthcare settings.
- Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
- Provided education and support to patients and families, empowering them to make informed decisions regarding their healthcare needs.
- Improved patient outcomes by consistently providing comprehensive assessments and developing tailored care plans.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Responded promptly and professionally to patient questions and concerns.
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
- Authored clinical notes and updates to be reviewed by patient's primary physician.
- Provided timely feedback to healthcare providers regarding patient concerns, facilitating prompt resolution of issues and contributing to a positive patient experience.
- Maintained detailed documentation of patient encounters, supporting accurate billing practices and data-driven decision making.
- Advocated for patients'' rights, facilitating access to necessary services and resources within the community.
- Implemented evidence-based nursing interventions, contributing to improved quality of care and patient satisfaction scores.
- Mentored new nursing professionals during orientation periods, fostering a collaborative team dynamic that supported the delivery of high-quality care.
- Assessed and examined patients and documented history of current and previous conditions, diseases and injuries along with medications currently being taken.
- Liaised with physicians regarding patient needs, performance and changes.
- Evaluated patient histories, complaints, and current symptoms.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
Registered Nurse, Medical-Surgical Unit
St. Mary's Regional Medical Center
11.1986 - 05.2012
- Collaborated with interdisciplinary teams for optimal patient care, ensuring seamless communication between healthcare providers.
- Consistently maintained accurate documentation of patient assessments, interventions, and outcomes in accordance with regulatory requirements.
- Skillfully performed venipuncture, IV insertion, and catheterizations, ensuring proper technique and adherence to infection control standards.
- Provided health education to patients and families regarding discharge instructions and plans of care.
- Advocated for and strived to protect health, safety, and rights of patient.
- Administered medications and treatment to patients and monitored responses.
- Developed strong rapport with patients and families through active listening, empathy, and clear communication during challenging situations.
- Enhanced patient satisfaction with compassionate, personalized nursing care tailored to each individual''s needs.
- Educated patients and families on medical-surgical procedures, therapeutic regimens, and pain management techniques.
- Managed complex wound care, including dressing changes, monitoring for signs of infection, and collaborating with wound care specialists as needed.
- Demonstrated flexibility in managing multiple priorities concurrently during high-stress periods while maintaining a calm demeanor.
- Implemented fall prevention strategies to minimize patient injuries and promote a safe environment within the medical-surgical unit.
- Started intravenous fluids, administered medications, and documented patient charts by recording food and fluid output and intake.
- Mentored new staff members and nursing students, fostering a supportive learning environment within the unit.
- Monitored patient vital signs to perform thorough condition assessments.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of medical-surgical nursing.
- Managed patients' pain by implementing pharmacological and non-pharmacological pain management interventions.
- Provided education on disease management strategies to empower patients in self-care activities throughout their recovery journey.
- Effectively managed acute pain symptoms by administering medications as prescribed while monitoring for potential side effects.
- Performed intravenous therapy procedures and monitored chest tubes.
- Monitored hemodynamic variances to identify signs of life-threatening complications.
- Contributed to successful Joint Commission accreditation through strict adherence to policies and procedures.
- Educated patients and family members on disease processes, treatment options, and self-care techniques.
- Managed patients recovering from medical or surgical procedures.
- Educated family members and caregivers on patient care instructions.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Monitored patient reactions after administering medications and IV therapies.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Recorded details regarding therapies to keep patient charts updated.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Education
Associate Degree in Nursing - Nursing
Southwestern College
Chula Vista, CA06.1983
Skills
- Direct Patient Care
- Goal Setting
- Care Coordination
- Emotional Intelligence
- Discharge Planning
- Patient Assessments
- Mental Health Support
- Patient Counseling
- Indirect Patient Care
- Resource Utilization
- Clinical assessment
- Emotional awareness
- Patient Management
- Patient Advocacy
- Healthcare regulations
- Medical assessment
- Care management
- Chronic Disease Management
- HIPAA Compliance
- Community Resources
- Compassionate and Caring
- Clear Patient Communication
- Attention to Detail
- Relationship Building
- Monitoring Vital Signs
- Strong Clinical Judgment
- Patient Condition Monitoring
- Preventive Healthcare
- Vitals monitoring
- Heartsaver First Aid (First Aid)
- Problem-Solving
- Time Management
- Problem-solving abilities
Timeline
Registered Nurse Case Manager
Sierra Nevada Healthcare Systems
11.2012 - Current
Registered Nurse, Medical-Surgical Unit
St. Mary's Regional Medical Center
11.1986 - 05.2012
Associate Degree in Nursing - Nursing
Southwestern College
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