Bonnie Costello
San Diego,CA
Summary
Committed and experienced Airport Traffic Officer Lead with expertise in planning, coordinating, and managing a team of over 50 Airport Traffic personnel. Adept at leading teams, implementing policies, delivering exceptional customer service while ensuring code and safety compliance. Seeking an opportunity to leverage skills in leadership, performance management, staff development, and operational efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Airport Traffic Officer
San Diego County Regional Airport Authority
08.2012 - Current
- Implementation of new technologies and business processes which drive innovation
- Planning, supervision and evaluation of Airport Traffic Offers
- Oversee the selection, training, and evaluation of personnel to ensure high performance in curbside management and Lost and Found operation
- Assign work priorities, create schedules, and ensure adherence to operational procedures and standards
- Provide leadership and guidance to staff, fostering a high-performance, customer service-oriented work environment
- Develop performance targets, monitor staff performance and provide coaching for professional growth
- Investigate and resolve public complaints and concerns regarding enforcement activities
- Ensure compliance with relevant policies, regulations, and procedures including federal, state, and local
Skills
- Traffic enforcement and operations management
- Staff supervision
- Coaching and mentoring
- Policy interpretation and implementation
- Conflict resolution
- Complaint management
- Safely program implementation
- Customer experience excellence
- Report preparation and documentation
- Knowledge of federal, state, and local regulations
- Proficient in administrative software
- Proficient in traffic management systems
- Strong written communication skills
- Strong verbal communication skills
- Ability to present proposals
- Ability to present recommendations
- Ability to examine complex issues
- Ability to develop sound recommendations
- Ability for continuous improvement
Accomplishments
- Led a team of over 50 Airport Traffic Officers in improving curbside efficiency resulting in a reduction in traffic congestion
- Enhanced the customer experience through active performance management and consistent adherence to safety protocols
- Implamented end to end project management to streamline Lost and Found operations
- Designed a facilitated customer-centric training to shift the focus to the customers perspective
Additional Skills
- Adaptability
- Authenticity
- Communication
- Conflict resolution
- Creativity
- Empathy
- Emotional intelligence
- Problem solving
- Mentoring
- Teamwork
Certification
- Airports Council International (ACI) Certificate in Terminal and Landside Operations
- Situational Leadership II (SLII)
- Traffic Control
Timeline
Lead Airport Traffic Officer
San Diego County Regional Airport Authority
08.2012 - Current
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