Sandria Gibbs
Washington
Summary
Customer-focused professional with a strong background in customer service and security. Resolved conflicts efficiently, improving customer satisfaction. Collaborated effectively within teams and communicated clearly to support operations in fast-paced environments. Dedicated to providing exceptional support and building positive relationships.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Traffic Control Officer
District Department of Transportation
Washington
08.2018 - Current
- Conduct/monitor traffic as needed and issue parking/violation tickets.
Security Officer
AlliedUniversal Security Services
Washington
06.2017 - 09.2017
- Worked 7am-3pm Monday through Friday.
- Signed in visitors, contractors, vendors, etc.
- Kept a daily log of hourly activity and monitored CCTV.
Full-time Security Officer
SecurAmerica Security Services
02.2017 - 06.2017
- Controlled gate access in parking lot of school, Carlos Rosario.
Part-time Security Officer/ Rover
AlliedBarton Security Services
04.2016 - 07.2016
- Lunch Breaker- Relieved Site Supervisors for their lunch break.
- Filled in 8 hour shifts for officers who called out of work.
Full-time Security Officer
Securitas Security Services
12.2014 - 02.2015
- Monitored Access Control at Park Place Condominiums; logged in residents, visitors, deliveries, contractors, etc.
- Issued parking permits, wrote incident reports and kept a daily security log book of each hourly activity.
Full-time Loss Prevention Officer
Metro One Loss Prevention Security Services
05.2014 - 10.2014
- Retail Loss Prevention Security Officer.
On-Call Event Officer
CES Security Services
03.2014 - 04.2014
- Worked an event at the Convention Center.
Part-time Lunch Breaker
AlliedBarton Security Services
10.2013 - 02.2014
- Relieved site supervisors for their 30-minute lunch breaks.
Mentor Counsel Suite (Part-time)
Department of Employment
- Sorted case files by last name and court date to streamline retrieval.
- Answered telephone calls and greeted employers and visitors to ensure welcoming office environment.
Dietary Aide
Washington Center for Aging Services
- Developed tailored meal plans for elderly residents, ensuring nutritional needs were met.
Audio Visual Office Assistant
Georgetown University Law Center
- Recorded lectures by setting up equipment in classrooms and capturing professors' lectures on tape for future reference.
- Edited lecture tapes by labeling them with professors' names and classroom numbers for easy identification.
- Greeted students entering the office and answered telephone calls, providing assistance and information as needed.
Education
Medical Assistant Program -
Everest Institute
Criminal Justice -
Allegany College of Maryland
High School Diploma -
SEED Public Charter School
Skills
- Traffic Management Expert
- Emergency Management
- Situational Awareness
- Citation Issuance
- Safety Protocols Expert
- Parking Enforcement Expert
- Traffic Incident Reporting
- Surveillance Monitoring
- Defensive Driving
- Report Writing
- Microsoft Excel Expert
- Microsoft Word Expert
- Microsoft Powerpoint Expert
- Microsoft Outlook Proficient
- Data Entry
- Organizational skills Proficient
- Attention to Detail Expert
- Administrative experience Advanced
- Customer Service Expert
- Customer service
- Live chat support
- Call center experience
- Call center operations
- Effective communication
- Communication Skills Expert
- Team Coordination Expert
- Team collaboration
- Detail orientation
- Conflict resolution
- Empathy and patience
- Active listening
- Problem identification
- Email management
- Phone etiquette
- Documentation and reporting
- Appointment scheduling
- Quality assurance
- Billing
- Bookkeeping
- Typing Proficient
- Keyboarding Skills
- DATA ENTRY Intermediate
- Medical terminology Proficient
- Security procedures
- Log maintenance
- Coding
- Information gathering
- Adaptability Expert
- Traffic Management Expert
- Empathy and patience
- Excellent communication
- Call center operations
- Information gathering
Certification
- Flagger Certification
- Driver's License
Timeline
Traffic Control Officer
District Department of Transportation
08.2018 - Current
Security Officer
AlliedUniversal Security Services
06.2017 - 09.2017
Full-time Security Officer
SecurAmerica Security Services
02.2017 - 06.2017
Part-time Security Officer/ Rover
AlliedBarton Security Services
04.2016 - 07.2016
Full-time Security Officer
Securitas Security Services
12.2014 - 02.2015
Full-time Loss Prevention Officer
Metro One Loss Prevention Security Services
05.2014 - 10.2014
On-Call Event Officer
CES Security Services
03.2014 - 04.2014
Part-time Lunch Breaker
AlliedBarton Security Services
10.2013 - 02.2014
Mentor Counsel Suite (Part-time)
Department of Employment
Dietary Aide
Washington Center for Aging Services
Audio Visual Office Assistant
Georgetown University Law Center
Medical Assistant Program -
Everest Institute
Criminal Justice -
Allegany College of Maryland
High School Diploma -
SEED Public Charter School