Charlotte Dill
CLARKSVILLE,TN
Summary
Skilled Traffic Control Officer with relevant experience in managing roadways, ensuring safe and efficient traffic flow. Possess strong capabilities in coordinating emergency response procedures, directing traffic during construction or accidents, and conducting road safety inspections. Noteworthy contributions include implementing effective traffic control plans and promoting public safety through rigorous regulatory compliance.
Overview
9
9
years of professional experience
Work History
Traffic Control Officer
Traffic Control Group
Nashville
08.2023 - 01.2026
- Managed traffic flow at construction sites to ensure public safety.
- Coordinated with law enforcement to implement effective road closure strategies.
- Communicated with drivers to provide directions and minimize delays.
- Monitored site conditions and adjusted traffic measures as needed.
- Trained new staff on traffic control procedures and safety protocols.
- Inspected equipment and signage for compliance and visibility standards.
- Collaborated with project managers to align traffic control plans with schedules.
- Responded promptly to incidents, ensuring rapid resolution of disruptions.
- Directed pedestrians across busy streets and around construction sites.
- Operated pickups and flatbed trucks to set up and disassemble temporary traffic control schemes.
- Assisted with setting up temporary traffic signals for special events or projects.
- Managed work zones by providing information on speed limits, lane closures, detours.
- Investigated complaints from citizens regarding unsafe driving habits in the area.
- Instructed drivers on alternate routes during lane closures or detours due to construction or accidents.
- Directed traffic at busy intersections and construction zones, ensuring the safety of pedestrians and motorists.
- Conducted vehicle stops to ensure compliance with applicable laws and regulations.
- Educated the public about safe driving practices through presentations at schools and community centers.
- Provided assistance to stranded motorists and ensured their vehicles were moved safely off roadways.
- Communicated with police officers, emergency personnel, and contractors regarding traffic control needs.
- Enforced parking regulations in designated areas, issuing citations when necessary.
- Coordinated activities between multiple agencies involved in large-scale events or projects.
- Verified that all materials used for controlling traffic conformed to local laws and regulations.
- Provided timely updates on current conditions via radio communications.
- Created detailed reports documenting incidents related to traffic control activities.
- Maintained records of all traffic violations issued in assigned area.
- Monitored traffic flow to identify potential problems and implemented solutions as needed.
- Protected motorists and pedestrians by providing traffic control at traffic accident scenes, congested areas, schools and special events.
- Observed driver behavior patterns in order to recognize potential risks before they became a problem.
- Responded quickly to any emergencies involving motorist safety or property damage.
- Inspected equipment such as barricades, cones, signs, lights, and flags for proper placement and functionality.
- Set up and maintained traffic control closures for crews working alongside public right-of-way.
- Placed temporary construction signs, arrow boards and variable message boards in work area to facilitate communications.
- Monitored safety requirements, PPE usage and compliance with company standards for team of traffic control technicians.
- Created traffic control plans for difficult areas to maintain public and coworker safety.
- Operated trucks to transport materials and equipment to job site within schedule requirements.
- Consulted to coordinate field training on and off job sites.
- Developed solutions to enhance vehicular flow and safety by analyzing traffic data.
- Served as point of contact for members of general public, answering traffic-related questions and responding to complaints and requests.
- Prepared work orders for repair, maintenance, or changes in traffic systems.
- Studied traffic delays by noting times of delays, numbers of vehicles affected and vehicle speed through delay area.
- Helped develop traffic studies and infrastructure design plans.
- Installed and repaired traffic signal cabinets and loop detection systems.
- Drafted technical documents laying out specifications for installation of traffic lights and other control devices.
- Computed time settings for traffic lights and speed restrictions for different classifications of areas.
Security Officer
Allied Universal Security Services
Nashville, Tn
06.2019 - 04.2023
- Monitored premises to prevent unauthorized access and ensure safety standards.
- Conducted regular patrols to identify security risks and potential hazards.
- Responded promptly to alarms and incidents, ensuring swift resolution of issues.
- Maintained detailed logs of daily activities and unusual occurrences for reporting.
- Collaborated with local law enforcement to enhance security protocols and procedures.
- Assisted in training new security personnel on company policies and emergency procedures.
- Implemented effective communication strategies with team members during shifts.
- Enforced access control measures at entry points to safeguard sensitive areas.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Confirmed visitor identification prior to granting entry into the building.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored surveillance cameras and responded to suspicious activity.
- Checked for safety hazards and took corrective action when necessary.
- Monitored premises and recorded activity in daily officer reports.
- Completed incident reports to record security or loss prevention incidents.
- Responded to alarms and conducted investigations as required.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Assisted with crowd control during large events held at the facility.
- Provided escorts for visitors as needed throughout the facility.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Reported safety hazards for remediation response.
- Observed patrons and customers to quickly address security situations.
- Enforced access control measures in accordance with established procedures.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Operated communication systems between officers stationed throughout the facility.
- Adhered to post orders while maintaining a visible presence around the property.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Investigated all reported incidents of theft or vandalism on premises.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Assisted in the development and implementation of security policies and procedures.
- Performed first aid and CPR when necessary during emergency situations.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Maintained high levels of alertness throughout shifts.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Identified suspicious activity to determine appropriate response.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Searched bags manually to identify prohibited items and contraband.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
- Monitored CCTV systems to ensure safety and security of premises.
Customer Service Representative
TruGreen LandCare
Nashville, Tennessee
01.2017 - 04.2019
- Assisted customers with inquiries regarding service options and product information.
- Processed service requests and maintained accurate customer records in the database.
- Coordinated schedules for lawn care technicians to ensure timely service delivery.
- Resolved customer complaints by providing effective solutions and follow-up support.
- Educated customers on proper lawn care techniques and seasonal maintenance tips.
- Collaborated with team members to enhance customer satisfaction and service quality.
- Managed billing inquiries and processed payments to ensure smooth transactions.
- Supported training of new staff on customer service protocols and company policies.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Implemented innovative methods for streamlining the customer service process.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Updated databases with new and modified customer data.
- Promoted available products and services to customers during service, account management and order calls.
- Supported sales team members to drive growth and development.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Strengthened customer retention by offering discount options.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Took special orders in person and over telephone, generating additional revenue every month.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Mentored junior team members and managed employee relationships.
- Provided top quality control and eliminated downtime to maximize revenue.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Surpassed sales goals through implementation of successful marketing strategies.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Excelled in exceeding daily credit card application goals.
- Prevented key account losses by researching discrepancies and correcting problems.
- Led on- and off-site customer support teams across multiple time zones.
- Contacted customers about potential service upgrades, new services and account changes.
- Oversaw warranty counseling process to manage expense controls.
Education
Cheatham High
Ashland City, TNSkills
- Traffic control
- Safety protocols
- Incident response
- Equipment inspection
- Traffic data analysis
- Public safety management
- Emergency communication
- Cross-agency coordination
- Crowd management
- Customer engagement
- Conflict resolution
- Training delivery
- Attention to detail
- Problem solving
- Time management
- Signage placement proficiency
- GIS mapping
- Work zone safety
- Route planning
- Incident report writing
- Law enforcement liaison
- Traffic management expertise
- Emergency situation handling
- Stress tolerance
- Traffic control equipment
- Traffic pattern monitoring
- Pedestrian safety enforcement
- Adaptive problem solving
- Accident response coordination
- Traffic signal operation
- Roadway incident analysis
Timeline
Traffic Control Officer
Traffic Control Group
08.2023 - 01.2026
Security Officer
Allied Universal Security Services
06.2019 - 04.2023
Customer Service Representative
TruGreen LandCare
01.2017 - 04.2019
Cheatham High