Summary
Overview
Work History
Education
Skills
Timeline
Generic

Perry Arabia

TAUNTON,MA

Summary

Professional IT leader prepared to drive strategic technological initiatives and innovation. Proven track record of enhancing system efficiencies, cybersecurity, and infrastructure management. Strong focus on fostering team collaboration and aligning IT strategies with organizational goals. Adept at adapting to evolving business needs and leveraging technical expertise in areas such as network architecture, software development, and project management.


Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.

Overview

21
21
years of professional experience

Work History

Traffic Control Officer

Taunton Police Department
08.2022 - Current
  • Managed traffic flow during special events to ensure public safety and minimize congestion.
  • Collaborated with law enforcement to enforce traffic regulations and respond to incidents effectively.
  • Directed vehicle and pedestrian movement at intersections, maintaining order and reducing accidents.
  • Facilitated smooth event operations by effectively managing parking and pedestrian access points.
  • Reduced accidents by closely monitoring traffic patterns and adjusting control measures accordingly.
  • Provided exceptional customer service to motorists seeking directions or assistance, ensuring a positive experience for all road users.
  • Minimized disruption during road closures, expertly directing detours for seamless navigation around construction zones.
  • Streamlined road construction projects, coordinating with crew members for effective traffic management.

Network Solutions Architect

Neighbor Health (formerly South End and East Boston Health Centers)
06.2022 - 06.2025
  • Designed scalable healthcare solutions addressing patient needs and system efficiencies.
  • Collaborated with cross-functional teams to integrate advanced health information systems.
  • Led strategic initiatives to enhance telehealth services, improving patient access and satisfaction.
  • Developed architectural frameworks optimizing data management across multiple health centers.
  • Spearheaded implementation of cloud-based solutions, increasing operational agility and security compliance.
  • Mentored junior architects in best practices for software development lifecycle and project delivery.
  • Analyzed existing workflows, identifying areas for process improvement and cost reduction strategies.
  • Evaluated emerging technologies to stay current on industry trends, making informed decisions for technology adoption.
  • Collaborated with development teams to design scalable and efficient applications tailored to client requirements.
  • Broke down technical ideas and issues into non-technical terms for business executives.
  • Promoted collaboration between cross-functional teams by serving as a liaison between developers, product managers, and stakeholders during all phases of projects.
  • Worked with developers and engineers to realize technological solutions.
  • Optimized software solutions by identifying inefficiencies and implementing improvements in existing code.
  • Maintained current and in-depth understanding of business processes, needs and objectives.
  • Contributed heavily to product development lifecycle of both back-end and customer-facing solutions.
  • Managed project timelines effectively while juggling multiple priorities, consistently meeting deadlines without compromising quality.
  • Worked closely with product teams to define and prioritize partner feature requests
  • Provided support during customer implementations and applied industry best practices.

Director of Information Technology

South End Community Health Center
04.2004 - 06.2022
  • Led IT strategy development to enhance operational efficiency and service delivery.
  • Managed cross-functional teams to implement technology solutions aligned with organizational goals.
  • Oversaw budget planning and resource allocation for IT projects, ensuring optimal use of funds.
  • Directed system upgrades and integrations to improve patient data management and accessibility.
  • Established cybersecurity protocols to safeguard sensitive information and maintain compliance standards.
  • Fostered partnerships with vendors to negotiate contracts and secure cost-effective technology solutions.
  • Mentored IT staff, enhancing team skills and promoting professional development opportunities.
  • Evaluated emerging technologies to recommend innovative solutions that support community health initiatives.
  • Performed regular audits and tests of infrastructure and applications.
  • Stayed abreast of technology advancements, emerging standards, and IS regulations to meet strategic technology goals.
  • Championed best practices in information management while maintaining a focus on continuous improvement to drive operational excellence throughout the organization.

Education

Drury Senior High School
North Adams, MA

Certificate of Technical Studies - PC Tech Support/Networking

Computer Ed
Brockton, MA

Skills

  • Technical support management
  • IT infrastructure management
  • IT asset management
  • IT compliance
  • IT budgeting
  • IT procurement
  • Project management
  • Mobile technologies
  • Network administration
  • Product lifecycle management
  • Cybersecurity
  • Disaster recovery
  • Virtualization
  • Teamwork and collaboration
  • Work zone safety
  • Adaptive problem solving
  • Stress tolerance
  • Traffic management expertise
  • Crowd control techniques
  • Conflict resolution

Timeline

Traffic Control Officer

Taunton Police Department
08.2022 - Current

Network Solutions Architect

Neighbor Health (formerly South End and East Boston Health Centers)
06.2022 - 06.2025

Director of Information Technology

South End Community Health Center
04.2004 - 06.2022

Drury Senior High School

Certificate of Technical Studies - PC Tech Support/Networking

Computer Ed

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Perry Arabia