JASMINE GROSS
WASHINGTON,DC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
Work History
Traffic Control Officer
District Department of Transportation
Washington, DC
01.2023 - 09.2023
- Created traffic control plans for difficult areas to maintain public and coworker safety.
- Directed traffic at busy intersections and construction zones, ensuring the safety of pedestrians and motorists.
- Directed pedestrians across busy streets and around construction sites.
Parking Enforcement Officer
Department of Public Works
Washington, DC
03.2022 - 01.2023
- Enforces motor vehicle registration laws when license plates are expired, and inspects visitors and zone stickers in RPP permit areas.
- Responded to inquiries from the public regarding parking regulations and restrictions.
- Interacted professionally with other law enforcement agencies as needed.
- Monitored parking lots for unauthorized vehicles or suspicious activity.
- Maintained records of all ticketing activities, including vehicle identification numbers.
- Placed warning notices on windshields of illegally parked vehicles.
- Prepared detailed reports outlining enforcement activities, findings, and recommendations.
- Patrolled assigned areas to identify illegally parked vehicles and issued citations.
Sanitation Worker
Department of Public Works
WASHINGTON , DC
10.2020 - 03.2022
- Adhered to established guidelines regarding the use of personal protective equipment.
- Provided assistance to other departments upon request.
- Assisted with snow removal during winter months as necessary.
- Sorted recycled and recyclable materials into various areas for further processing, transportation or repurposing.
- Maintained janitorial closets with supplies for daily use.
- Maintained records of sanitation activities on a daily basis.
- Disassembled equipment for cleaning and reassembled to restore performance.
- Reported any maintenance needs to supervisor promptly.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Understood and followed oral and written directions.
Service Writer
First Vehicle Services
WASHINGTON, DC
08.2017 - 02.2019
- Maintained customer database with current contact information and vehicle records.
- Resolved customer complaints regarding service quality or billing issues promptly and professionally.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Conferred with customers to understand service needs and write up accurate orders.
- Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
- Supported timely and accurate service by producing daily job status reports.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Harrisburg High School
Harrisburg, PASkills
- Decision-Making
- Production Support
- Problem-Solving
- Customer Service
- Reliable and Dependable
- Quality Control
- Customer Complaint Resolution
- Scheduling
- Issue Reporting
- Workload Management
Timeline
Traffic Control Officer
District Department of Transportation
01.2023 - 09.2023
Parking Enforcement Officer
Department of Public Works
03.2022 - 01.2023
Sanitation Worker
Department of Public Works
10.2020 - 03.2022
Service Writer
First Vehicle Services
08.2017 - 02.2019
High School Diploma -
Harrisburg High School
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