Nancia Jeffries
Washington,D.C.
Summary
20 Plus years as a Customer Care professional working in hospitals, healthcare and residential senior centers. Tremendous communication skills, decision making and ability to work independently or as a part of a team. Strong work ethic and a very professional demeanor. Functional level with Peoplesoft, Skillpoint and Microsoft Office suite (Word, Excel, and Outlook)
Experienced with managing traffic control operations and ensuring safety compliance. Utilizes effective communication and strategic planning to maintain orderly traffic flow. Knowledge of traffic regulations and emergency response procedures.
Overview
16
16
years of professional experience
Work History
Traffic Control Officer
District Department Of Transportation, Washington, D.C.
11.2018 - Current
- Direct or escort pedestrians across streets, stopping traffic, as necessary. Guide or control vehicular or pedestrian traffic at such places as street and construction sites. Monitor traffic flow to locate safe gaps through which pedestrians can cross streets. Communicate traffic and crossing rules and other information to visitors and the citizens of the District of Columbia. Direct traffic movement or warn of hazards, using hand signals. Enter and retrieve information pertaining to vehicle registration, identification, and status, using hand-held computers. Managed incoming calls and emails daily. Patrol an assigned area by vehicle or on foot to ensure public compliance with existing parking ordinance.
- Collaborated with law enforcement and emergency services to optimize response times at incidents.
- Trained new officers on traffic control protocols, ensuring adherence to safety standards and procedures.
- Improved response times by optimizing use of customer management systems.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Safety Technician
District Department Of Transportation, Washington, D.C.
02.2016 - 11.2018
- Serve as a school crossing guard, help with pedestrians at special events and helping pedestrians across the street. Observing the flow of traffic and finding a safe gap in traffic to cross the pedestrian. Making sure the crosswalk is clear and safe at all times.
Letter Carrier
United States Postal Service, Washington, D.C.
07.2015 - 01.2016
- Process mail and organize for deliver. Make a variety of stops to deliver mail and packages and also perform a daily check on the vehicles.
Certified Nursing Assistant
Howard University Hospital, Washington, D.C.
03.2010 - 07.2015
- Observing, reporting, documenting and providing safety awareness. Helping patients with turning, walking and everyday basic needs. Taking vital signs (blood pressure, temperature, respiration and etc.)
Education
High school diploma -
Suitland High School
01.2000
Certified Nursing Assistant - undefined
Suitland High School
01.2000
Skills
- Work zone safety
- Adaptive problem solving
- Traffic management expertise
- Stress tolerance
Training
- District Department Of Transportation
- Sexual Harassment prevention
- Position Management
- Comp & Online Training
- Microsoft Powerpoint 2010
- Communicating Non- defensively
Timeline
Traffic Control Officer
District Department Of Transportation, Washington, D.C.
11.2018 - Current
Safety Technician
District Department Of Transportation, Washington, D.C.
02.2016 - 11.2018
Letter Carrier
United States Postal Service, Washington, D.C.
07.2015 - 01.2016
Certified Nursing Assistant
Howard University Hospital, Washington, D.C.
03.2010 - 07.2015
Certified Nursing Assistant - undefined
Suitland High School
High school diploma -
Suitland High School
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