DaShon Precia
Washington,DC
Summary
Detail-oriented Administrative Assistant skilled in calendar management, meeting coordination, and high-volume call handling. Expertise in data entry, records management, and front desk operations across government and customer service environments. Known for delivering exceptional customer service and fostering effective communication in diverse settings.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Traffic Control Officer
District Department of Transportation (DDOT)
Washington, DC
10.2022 - Current
- Coordinated daily assignments, ensuring effective coverage of designated areas through communication with supervisors and team members.
- Maintained logs and reports on traffic conditions, incidents, and work zone activity to support operational decision-making.
- Provided clear information and directions to public, contractors, and other city personnel to facilitate safe and efficient traffic management.
- Follow written procedures and safety guidelines, documenting and reporting issues promptly.
- Work collaboratively with other agencies and departments on special events and road closures.
Lead Barista
Starbucks
Washington, DC
08.2012 - 01.2023
- Coordinated shift operations with store manager, overseeing staff tasks and breaks to ensure smooth workflow.
- Delivered exceptional customer service by resolving issues and answering questions, contributing to overall customer satisfaction.
- Trained and coached new employees on procedures, customer service standards, and point-of-sale systems.
- Handled cash and electronic payments, balanced drawers, and completed end-of-shift reports.
- Maintained inventory and organized stock, ensuring availability of supplies and orderly work areas to support daily operations.
Security Officer
Admiral Security
Washington, DC
08.2014 - 12.2022
- Monitored building entrances and front desks, checking in visitors and directing them to appropriate offices.
- Compiled detailed daily activity and incident reports, ensuring clarity and accuracy for effective incident management.
- Engaged with building staff, tenants, and visitors professionally, addressing inquiries and providing assistance to enhance overall security experience.
- Followed written post orders, policies, and procedures, and reported any issues to supervisors.
- Maintained logs, sign-in sheets, and access records to facilitate smooth building operations and uphold security standards.
Administrative Assistant
OHR MBSYP
Washington, DC
06.2002 - 08.2010
- Coordinated calendars and scheduled appointments/meetings for supervisors and program staff, enhancing time management.
- Delivered comprehensive administrative support to staff by efficiently answering phones, responding to emails, and welcoming visitors.
- Executed data entry and maintained electronic and paper files, ensuring accuracy and currency of records.
- Prepared and formatted basic documents, forms, and reports as requested.
- Handled incoming and outgoing mail and deliveries, and monitored office supply levels.
- Supported staff by copying, scanning, and assembling materials for meetings, trainings, and events.
Education
GED - General Educational Development
Opportunities Industrialization Center (OIC DC)
Washington, DC01-2008
Skills
- Customer Service & Public Interaction
- Conflict Resolution & De-escalation
- Time Management & Multi-Tasking
- Calendar & Schedule Management
- Meeting & Event Coordination
- Data Entry & Records Management
- Document Preparation & Filing
- Report & Log Preparation
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Multi-channel communication
- Front Desk / Reception
- Staff & Administrative Support
- Diverse populations engagement
- Confidentiality & Professionalism
Certification
- Senior Professional in Human Resources, DCHR, 2024
- Facing Management Challenges, DCHR, 2024
- Handling Team Conflict, DCHR, 2024
- Building a Foundation for a Better Work Environment, DCHR, 2024
- Customer Service Strengthening, DCHR, 2023
- Language Access Training, DDOT, 2024
- PowerPoint Training, DDOT, 2024
Additional Information
Willing to work standard business hours and/or flexible shifts as needed, Strong record of reliability, punctuality, and teamwork
Timeline
Traffic Control Officer
District Department of Transportation (DDOT)
10.2022 - Current
Security Officer
Admiral Security
08.2014 - 12.2022
Lead Barista
Starbucks
08.2012 - 01.2023
Administrative Assistant
OHR MBSYP
06.2002 - 08.2010
GED - General Educational Development
Opportunities Industrialization Center (OIC DC)