Summary
Overview
Work History
Education
Skills
Crafts, camping, and walking pets
Timeline
Receptionist

Bonnie Crete

Glendale,AZ

Summary

Personable and professional with excellent customer service skills. Knowledgeable in tackling issues and concerns with customers. Looking to take a dedicated career as a Customer Service Executive to the next level. Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.

Overview

14
14
years of professional experience

Work History

Customer Service Manager

Walts Trucing, LLC
09.2014 - Current
  • Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Kept accurate records to document customer service actions and discussions.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.

Deli Clerk

Krogers
04.2019 - 09.2020
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.

Team L

Swift Transportation
08.2010 - 09.2014
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.

Education

High School Diploma -

Marco De Niza
Tempe, AZ
05.1985

Skills

  • Staff education and training
  • Budget Management
  • Training and coaching
  • Skilled trainer
  • Employee Scheduling
  • Shipping, receiving, and warehousing
  • Task Delegation

Crafts, camping, and walking pets

Enjoy crafting with an array of projects

Enjoy camping and being out doors

Walking my dogs and enjoy fresh air

Timeline

Deli Clerk

Krogers
04.2019 - 09.2020

Customer Service Manager

Walts Trucing, LLC
09.2014 - Current

Team L

Swift Transportation
08.2010 - 09.2014

High School Diploma -

Marco De Niza

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Bonnie Crete