Bonnie Crowers
Mooresville,NC
Summary
Dynamic and results-driven professional seeking a challenging position within the VA healthcare delivery system. Proven ability to leverage education and experience to enhance patient care and operational efficiency. Committed to fostering a collaborative environment that prioritizes quality service and continuous improvement. Eager to contribute expertise in healthcare practices to support the mission of delivering exceptional care to veterans.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Homemaker Home Health Aid Coordinator
Bay Pines VA Health Care System
04.2023 - 01.2026
- Directed scheduling and resource allocation for HHA services across Bay Pines catchment area.
- Facilitated improved caregiver support through effective collaboration with veteran-directed care coordinators. Achieved enhanced patient care by coordinating efforts among registered nurses, social workers, and patient-aligned care team members. Drove initiatives that strengthened resources for family caregivers.
- Achieved timely completion of initial consultations for home health aide services, leading to improved client engagement. Streamlined scheduling of renewals and adjustments in standard episode of care assessments, enhancing overall service delivery.
- Enhanced care for SCI veterans by coordinating bowel and bladder services in Bay Pines catchment area. Achieved seamless processing of renewal and new consults in partnership with Tampa VA SCI program.
- Assessed and addressed veteran and family-related concerns, ensuring effective solutions and improved service delivery.
Resident Assessment Coordinator
Bay Pines VA Health Care System
04.2019 - 04.2023
- Directed operations for RAI/MDS CLC program, collaborating with nursing leadership team to enhance program effectiveness. Oversaw program implementation and strategic planning efforts.
- Achieved timely and accurate completion of MDS assessments through effective oversight of three nurses. Improved adherence to MDS and care plan schedules, resulting in enhanced patient care.
- Analyzed resident physical and psychosocial care issues in partnership with interdisciplinary teams and nursing leadership to implement effective solutions.
- Analyzed and improved CLC Sail QM report processes, resulting in a facility rating upgrade from 3 stars in FY19 Q3 to 5 stars by FY20 Q1.
- Analyzed and rectified monthly MDS validation reports, specifically RUG and QM reports, to support effective nursing staffing methodology and Vera allocation.
- Achieved improved resident care outcomes by analyzing monthly QM reports for MDS and identifying QM triggers. Delivered comprehensive reports to chief nurse and associate chief nurse, leading to targeted action plans with nurse manager for care improvement.
- Facilitated successful incident command operations during CLC 2022 survey. Enhanced document retrieval efficiency for chief nurse of GEC. Addressed surveyor questions and concerns regarding MDS assessments and care plans, contributing to a smooth survey process.
- Engaged in joint analysis of CLC SAIL QM data with PI Coordinator to enhance data-driven decision-making processes.
- Delivered comprehensive monthly MDS data reports to the CLC team, contributing to informed decision-making. Actively engaged in PI committee initiatives to improve overall data management processes.
- Collaborated with nurse managers to develop specialized templates for CPR and MDS, ensuring compliance and efficiency in patient care.
- Reviewed and verified 100% of medical records for MDS assessments, ensuring precision and compliance before forwarding to Austin Technology Center.
- Managed specialty treatment processes to guarantee appropriate allotment assignments for residents.
- Contributed to national MDS team and collaborated with VISN 8 RAC team to enhance project outcomes. Actively participated in scheduled meetings to drive team objectives.
Resident Assessment Coordinator/MDS Coordinator
Atlanta VA Health Care System CLC
04.2018 - 04.2019
- Achieved improved quality measures by identifying deficiencies in nursing documentation for VHA SAIL report. Enhanced understanding of veterans triggering quality measure report through thorough analysis. Developed actionable plans addressing 4th and 5th quintile quality measure triggers on CLC SAIL. Delivered critical data insights to CLC leadership.
- Analyzed and implemented strategies to boost CLC SAIL report quality management star rating from 2 stars in FY18 Q3 to 3 stars in FY18 Q4, enhancing overall performance metrics.
- Analyzed and synthesized data for monthly MDS report presented to CLC leadership, encompassing QM report with triggers, RUG reports, and CMI.
- Achieved improved quality measures by leading initiatives focused on UTI prevention. Championed UTI workgroup to foster teamwork and collaboration. Created and executed educational program for staff, enhancing awareness and prevention of UTIs.
- Collaborated with Associate Nurse Executive to design comprehensive action plans addressing pain management, fall risks, and urinary tract infection quality measures for Geriatric Emergency Care.
- Enhanced nursing team effectiveness by leading daily huddles in CLC. Improved resident care through collaborative discussions on issues and concerns. Achieved accurate clinical documentation in CPRS and maintained up-to-date care plans.
- Achieved timely completion of MDS assessments for assigned CLC neighborhood through effective scheduling. Fostered collaboration by organizing care plan conference meetings.
- Identified discrepancies in IDT documentation through thorough electronic medical records audits and MDS interrater reliability audits. Rectified inconsistencies in collaboration with IDT members, improving overall documentation quality.
- Created CLC leadership rounding tool, hydration monitor, and wander guard monitoring tool, focusing on real-time monitoring and support for staff and patients.
- Managed relationships with participants as designated contact for annual survey administration.
- Participated in VISN 7 RAC team activities, focusing on improving regional healthcare delivery and patient outcomes.
MDS Coordinator
Huntersville Oaks
03.2017 - 03.2018
- Managed assessment processes for PPS and OBRA, ensuring compliance and thorough evaluation for long-term care skilled nursing and rehabilitation clients.
- Coordinated holistic care initiatives alongside social workers and rehabilitation therapists to enhance well-being of long-term residents and streamline discharge processes for short-stay residents.
- Coordinated interdisciplinary team efforts to develop and implement effective care plans.
- Conducted in-depth reviews of clinical documentation and interviews to ensure maximum clinical reimbursement for skilled clients.
RAC/MDS Coordinator and Restorative Nursing Coordinator
Ralph H. Johnson VA Medical Center
04.2016 - 02.2017
- Analyzed data trends and root causes to pinpoint quality measure deficiencies and documentation challenges impacting VHA CLC SAIL report metrics.
- Conducted quality measure analysis for pain psychotropic medications, infections, and ADL decline for sail report. Supported PI OIG restorative nursing documentation audits achieving full compliance.
- Identified discrepancies in IDT documentation through thorough audits of electronic medical records and MDS interrater reliability. Collaborated effectively with IDT members to rectify inconsistencies, improving overall documentation quality.
- Oversaw comprehensive reviews of medical records and nursing documentation to ensure compliance with standards. Led educational initiatives aimed at improving clinical documentation quality.
- Enhanced the VISN 7 Resident Assessment Coordinator functional statement, resulting in improved stakeholder understanding. Updated the CLC restorative nursing functional statement, contributing to better patient care outcomes.
- Enhanced patient care outcomes by effectively training nursing staff in MDS/restorative principles. Achieved improved care plans through meticulous recording and analysis of RNP effectiveness.
Clinical Documentation Improvement Specialist
W.G. (Bill) Hefner VA Medical Center
04.2015 - 04.2016
- Reviewed and assessed patient records to facilitate precise diagnosis-related group (DRG) classification and enhance overall risk assessment processes.
- Applied VHA standard query forms to interact with healthcare professionals, focusing on accurate documentation to optimize VERA allocation.
- Documented essential health information for accurate assessment of veterans' health, adhering to coding department guidelines.
Resident Assessment Coordinator/MDS Coordinator
Bay Pines Health Care System
04.2013 - 04.2015
- Achieved seamless MDS coordination and effective RAC backup support, contributing to operational excellence. Drove improvements in compliance and documentation accuracy through proactive team engagement. Enhanced overall efficiency of MDS and RAC functions.
- Delivered comprehensive training sessions to MDS coordinators and nursing staff, focusing on skill development.
- Monitored and verified ongoing medical record documentation to align with MDS coding requirements and RUG IV category assignments for veteran care.
- Engaged with Bay Pines CLC Cultural Transformation Team to implement strategic cultural improvements.
- Executed random audits of MDS assessments to validate inter-rater reliability and uphold quality standards.
Resident Assessment Coordinator (RAC) and MDS Coordinator
W.G. (Bill) Hefner VA Medical Center
04.2012 - 04.2013
- MDS Coordinator and RAC for long stay and short stay Veterans.
- Manages the electronic transmission of the MDS 3.0.
- Assists the Chief Nurse of the CLC with MCM revisions.
- Participates in Long Term Care Institute, Joint Commission and OIG surveys and reviews.
MDS Coordinator
Global Health-Ivy Hill Rehab
09.2008 - 09.2011
- Oversaw development and execution of training initiatives for onboarding RNAC/MDS coordinators.
- Evaluated client needs and developed tailored care plans for Medicare and managed care clients, promoting effective healthcare delivery.
- Managed development and implementation of restorative nursing programs, ensuring compliance with healthcare standards.
- Achieved compliance through thorough participation in health inspections and utilization management reviews. Enhanced audit processes by actively engaging in recovery audit contract audits. Contributed to improved operational standards and practices within the department.
Registered Nurse
Doylestown Hospital
01.2007 - 01.2008
- Achieved high standards of patient care in a general medical surgical/telemetry unit through effective nursing interventions. Enhanced patient recovery experiences by implementing tailored care plans and fostering strong communication with healthcare teams. Contributed to improved patient satisfaction ratings through dedicated support and advocacy.
- Coordinated efforts with IDT family and significant others, emphasizing empathy and compassion in care delivery.
- Enhanced patient recovery rates by effectively managing pre and postoperative stroke and spinal cord injury cases. Improved treatment success for joint replacements and multiple trauma through coordinated care efforts. Achieved better health outcomes for cardiac and pulmonary conditions through targeted intervention strategies.
Registered Nurse
Nursing Care Services
01.2004 - 01.2008
- Achieved improved patient satisfaction through effective management of supplemental nursing staff in skilled nursing and assisted living facilities. Enhanced operational efficiency by aligning staffing resources with patient care demands across multiple shifts. Contributed to a positive care environment that prioritized resident well-being.
- Facilitated management of medical data coordination to support healthcare delivery.
Nurse Manager/CRRN
Warminster Hospital
01.2001 - 01.2004
- Directed all aspects of a 16-bed inpatient acute rehabilitation unit, ensuring continuous accountability and high-quality care.
- Managed all aspects of staffing and operational duties to promote a positive environment for patients and staff.
- Evaluated safety measures in unit environment, implementing improvements to enhance overall safety.
- Evaluated and reinforced quality of care practices to achieve alignment with unit and hospital standards.
- Facilitated effective nursing support during high-demand periods. Enhanced patient recovery through comprehensive rehabilitation education initiatives.
- Coordinated with IDT case manager to develop tailored discharge plans, optimizing transitions to home, independent living, assisted living, and long-term care settings.
Registered Nurse
Buckingham Valley Rehab and Nursing Center
01.1996 - 01.2001
- Directed nursing staff and facilitated patient management processes in a 180-bed skilled long-term and subacute rehabilitation unit, optimizing care delivery across various shifts.
- Adhered to state, federal, and facility guidelines while implementing comprehensive nursing processes.
- Provided comprehensive support and resources to new nursing staff, ensuring effective integration into the healthcare team.
- Improved resident care quality by accurately documenting condition changes and interventions. Enhanced medical records with detailed observations and outcomes to support effective treatment plans.
- Achieved improved patient care through the development and continuous updating of care plans. Contributed to interdisciplinary team discussions during care plan conferences, fostering collaborative decision-making.
- Implemented strategic initiatives to improve nursing practices and optimize patient outcomes.
- Coordinated nursing staff activities and maintained budget oversight, ensuring effective communication about resident health with providers and families.
- Facilitated recruitment and training processes to enhance nursing team capabilities.
- Analyzed medical records meticulously to verify accuracy and maintain regulatory documentation requirements.
- Coordinated and led daily rounds with IDT, ensuring comprehensive evaluation of resident health and well-being.
- Conducted comprehensive assessments during weekly environment of care rounds to identify and address potential issues.
- Conducted thorough reviews of incident and accident reports each day to enhance safety protocols.
- Analyzed data from department of health surveys and assessed utilization management practices for quality improvement.
Registered Nurse
Doylestown Hospital
01.1986 - 01.1996
- Implemented patient-centered care strategies in acute rehabilitation and medical-surgical settings, addressing a wide range of medical issues through a holistic nursing framework.
- Provided specialized care to patients in outpatient rehabilitation.
- Managed interdisciplinary collaboration and patient care strategies within outpatient rehabilitation programs.
- Aided physiatrist during medical procedures, ensuring adherence to safety protocols and patient comfort.
- Managed all aspects of case management for outpatient rehabilitation clients, focusing on individualized treatment plans and resource allocation.
Education
BSN - Nursing
Gwynedd Mercy College
Gwynedd, PAMSN - Adult Health And Illness
Lasalle University
Philadelphia, PASkills
- Proficient in task management
- Client support
- Detail-oriented data entry
- Informed decision-making
Certification
- FL Compact RN license
- PA RN license
Timeline
Homemaker Home Health Aid Coordinator
Bay Pines VA Health Care System
04.2023 - 01.2026
Resident Assessment Coordinator
Bay Pines VA Health Care System
04.2019 - 04.2023
Resident Assessment Coordinator/MDS Coordinator
Atlanta VA Health Care System CLC
04.2018 - 04.2019
MDS Coordinator
Huntersville Oaks
03.2017 - 03.2018
RAC/MDS Coordinator and Restorative Nursing Coordinator
Ralph H. Johnson VA Medical Center
04.2016 - 02.2017
Clinical Documentation Improvement Specialist
W.G. (Bill) Hefner VA Medical Center
04.2015 - 04.2016
Resident Assessment Coordinator/MDS Coordinator
Bay Pines Health Care System
04.2013 - 04.2015
Resident Assessment Coordinator (RAC) and MDS Coordinator
W.G. (Bill) Hefner VA Medical Center
04.2012 - 04.2013
MDS Coordinator
Global Health-Ivy Hill Rehab
09.2008 - 09.2011
Registered Nurse
Doylestown Hospital
01.2007 - 01.2008
Registered Nurse
Nursing Care Services
01.2004 - 01.2008
Nurse Manager/CRRN
Warminster Hospital
01.2001 - 01.2004
Registered Nurse
Buckingham Valley Rehab and Nursing Center
01.1996 - 01.2001
Registered Nurse
Doylestown Hospital
01.1986 - 01.1996
BSN - Nursing
Gwynedd Mercy College
MSN - Adult Health And Illness
Lasalle University
Certifications Memberships
- RAC-CT, 2010-01-01