Mandy Heier
Mooresville,NC
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
4
4
Certifications
Work History
Certified Peer Support Specialist/Registered Medical Assistant
Amity Medical Group
Charlotte, North Carolina
01.2025 - Current
- Executed crisis intervention strategies to resolve urgent client situations.
- Advocated for client needs within multidisciplinary treatment teams at Amity Medical Group.
- Developed individualized plans tailored to client strengths and preferences.
- Participated in training on trauma-informed care and medication-assisted treatment.
- Engaged in case conferences to assess client progress and exchange best practices.
- Performed clinical and administrative duties as required.
Lead Case Manager
Crossroads Treatment Centers
Greenville, South Carolina
10.2022 - 01.2025
- Assessed client needs to create personalized treatment plans.
- Conducted intake assessments to evaluate patient eligibility for medication-assisted treatment services.
- Educated clients and families on addiction recovery processes to enhance understanding.
- Empowered clients with knowledge and skills to facilitate recovery and life rebuilding.
- Performed routine lab tests while adhering to proper specimen handling protocols.
Training General Manager
Grand Fitness Partners
Hackettstown, New Jersey
03.2020 - 09.2022
- Coordinated on-boarding processes for new hires, ensuring compliance with company standards.
- Developed training plans to equip employees with essential skills.
- Collaborated with management to align training objectives with organizational goals.
- Managed daily operations of Training Department, overseeing personnel and budget tasks.
Assistant General Manager
Ampal
Green Brook Township, NJ
05.2014 - 03.2020
- Coordinated monthly budgets and managed profit and loss to consistently meet margin targets.
- Increased annual profit by streamlining processes and enhancing staff knowledge.
- Trained and disciplined employees to maximize overall productivity.
- Monitored cash intake, eliminating discrepancies through accurate tracking.
- Ensured optimal food stock while monitoring inventory control for cost reduction planning.
Registered Medical Assistant
Lehigh Valley Hospital - Pocono
East Stroudsburg, PA
12.2007 - 08.2014
- Read and recorded temperature, pulse and respiration.
- Prepared patient rooms prior to their arrival.
- Performed routine medical tests
- Provided necessary support and assistance to staff and patients.
Education
Drug and Alcohol Counselor Certification
The Institute For Addiction And Criminal Justice
Medical Assistant Program
Lincoln Technical Institute
Allentown, PA01-2008
Skills
- Crisis intervention
- Treatment planning
- Trauma-informed care
- Addiction recovery education
- Leadership skills
- Relapse prevention
Certification
Mental Health First Aid Certified
Timeline
Certified Peer Support Specialist/Registered Medical Assistant
Amity Medical Group
01.2025 - Current
Lead Case Manager
Crossroads Treatment Centers
10.2022 - 01.2025
Training General Manager
Grand Fitness Partners
03.2020 - 09.2022
Assistant General Manager
Ampal
05.2014 - 03.2020
Registered Medical Assistant
Lehigh Valley Hospital - Pocono
12.2007 - 08.2014
Drug and Alcohol Counselor Certification
The Institute For Addiction And Criminal Justice
Medical Assistant Program
Lincoln Technical Institute