Rose Wilson
Madison,WI
Summary
Enthusiastic professional motivated to make a career change. Good communicator, even in challenging environments. Significant experience with confidentiality requirements similar to those necessary for this position.
Overview
34
34
years of professional experience
3
3
years of post-secondary education
Work History
Special Needs Nanny/Certified Peer Support Specialist
Self-employeed
Madison, WI
08.2020 - Current
- Provided personalized care and support for children with diverse special needs.
- Provided emotional support to the family by offering advice and guidance on how to best manage their child's medical condition.
- Administered medications according to doctor's orders while also monitoring side effects or reactions to treatments and medications if any.
- Kept current on developments related to special needs care by attending trainings or workshops.
- Acted as an advocate for families when dealing with insurance companies or government agencies related to special needs services.
- Provided support and guidance to individuals facing mental health challenges.
Restaurant Manager
Golden Corral
Freeport, Illinois
01.1992 - 08.2013
- Managed daily restaurant operations to ensure smooth service and customer satisfaction.
- Trained and supervised staff to maintain high standards of performance and service.
- Developed and implemented effective inventory management practices to reduce waste.
- Ensured compliance with health and safety regulations throughout the establishment.
- Monitored financial transactions to uphold accurate cash handling procedures.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Residential Realtor
Self-employeed
Freeport, IL
12.1998 - 12.2010
- Developed marketing strategies to promote listings across various platforms.
- Organized open houses and private showings to attract potential buyers.
- Assisted clients in understanding mortgage options and financing processes.
- Maintained relationships with clients for future referrals and repeat business.
- Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
- Expanded new business with implementation of networking and marketing strategies and generation of sales collateral.
- Analyzed local market data to determine pricing strategies for homes.
Education
Realtor - Realtor
Rock Valley College
Rockford, IL 01.1994 - 12.1996
Some College (No Degree) - Peer Parent Specialist
UW Milwaukee
Madison, WiSkills
- Special needs advocacy
- Crisis intervention
- Health and safety compliance
- Customer service management
- Staff training and supervision
- Effective communication
- Problem solving
- Conflict resolution
- Nonverbal communication
- Compassion and empathy
- Active listening
- Crisis intervention techniques
- Non-verbal communication
- Reliability and punctuality
- Time management
- Adaptability and flexibility
Timeline
Special Needs Nanny/Certified Peer Support Specialist
Self-employeed
08.2020 - Current
Residential Realtor
Self-employeed
12.1998 - 12.2010
Realtor - Realtor
Rock Valley College
01.1994 - 12.1996
Restaurant Manager
Golden Corral
01.1992 - 08.2013
Some College (No Degree) - Peer Parent Specialist
UW Milwaukee